Where to start...here is a list to give you an idea;

they had not cleaned/prepared the rooms from the previous night at 6.15pm when we arrived
they had booked us a single when we had asked for a double
no hairdryer or towels in room and when towels arrived they were all frayed at the edges
room was utterly FILTHY, a 70's monstrosity in decor and fittings, hadn't been hoovered and there was dust visible on the carpets and the headboard and debris on the small shower room floor, cigarette burns on the bed cover
they told us the front door would be open till 11pm and after that ring the bell. Got back at (yes we did brave it as it was only one night and the bed sheets etc were okay) 10.05 and the door was locked and we had to wait for someone to let us in.
they told us breakfast would be 8.30-10pm on a Sunday but when we got down at 9pm the dining room door was locked!! and there was no-one around. We waited 15 mins before we could get hold of anyone. Breakfast was pretty dire and served in a bar area with a huge plasma screen belting out Lionel Richie, Barry White,Lady in Red and other such stuff which you don;t want first thing on a Sunday or any morning.

Need I go on...AVOID THIS PLACE LIKE THE PLAGUE. THESE PEOPLE DO NOT CARE TWO HOOTS ABOUT THEIR GUESTS' COMFORT AND WE FELT LIKE A MAJOR INCONVENIENCE. We nearly did a runner but for the fact we were tired and were only there for one night. Curiously enough it is listed on the University of Leicester accommodation website as hotels to stay when visiting students, which we were doing-I wonder if they have been in it recently. Basil Fawlty eat you heart out......