Rooms very clean and adequate, however we arrived after travelling from Chester to be greeted by "how are you going to pay?" was a little off putting We asked to see the room first to which the response was "Why?" from the Landlady. My husband was then asked to move his car as it was too close to the wall and preventing space for four cars, it was all of two inches he had to move the car and where these four cars where I do not know. Then a menu was thrust at me asking what we required for breakfast , I can appreciate they have to know these things but not all as soon as you arrive.As it was we opted not to go for breakfast at it was made clear we had to be down for 8.30am so the Lanlady could get on with her day, so we felt as though we were a bit in the way and a nuisance . So after that we became the forgotten two, my husband went down on Sunday morning to find the front door still locked, nobody about not a soul, no breakfast available, so we packed up and left, leaving our key in a glass, we felt we had no option. Notices everywhere how you cannot do this and you cannot do that and switch the lights off as you go.
We booked this through Laterooms as we had a business matter and it was a last minute thing, but have lodged a complaint, we paid for bed and breakfast and all we got was a bed really.
So, never again in that place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 March 2011
All guests are asked if they are going to pay by cash or card, so what!! Why would someone ask to look at the room when they arrived, when it was pre booked, did she really think we reserved this room just for her to give it the once over before she accepted it!! As for the other cars, they were probably out visiting Blackpool. We like to ask customers on the day of arrival what they would like for breakfast, they may want something different, which we are only to happy to get, if we haven't already got it. You just cant please some people. Breakfast is not fixed at 8.30am. Times are clearly displayed on the web and in the hotel. As for the front door being locked, (how did they get out??). My front door is always locked, the days of leaving your front door open have long gone. The door lock is on a thumb turn, anybody can get out. As for nobody being about in the morning, we were probably getting breakfast ready in the kitchen for all of our guests. The only notices we have are the normal ones about not bringing smelly take-aways into the rooms and for turning your room lights off when you go out. Doing my bit for the environment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC