We have visited the Century twice now, and I must say the food was excellent, and the staff very helpfull. My partner is confined to a wheelchair and has very little speech and the staff were very kind and helpfull to him. I do agree however that there was seldom anyone in reception. I think the blame for that is that there is not enough staff for an hotel that size. We would certainly go back.

I work as a support worker with adults with learning difficulties. This hotel was recommended to my supervisor from a previous clients stay here. I volunteered to accompany my client for a seven day break. On entering the hotel it seemed to be very modern and clean. However, on arriving up to the floor in which our bedroom was situated,a strong stale urine smell met us as the lift door opened. It was so strong that even my client commented on it. On entering the bedroom i noticed that there was a puddle of water on the window sill as there appeared to be a leak, i put a towel on it, and noticed the following day that the towel had been replaced,(why not fix it?) I then went into the bathroom to find faecal staining in the toilet bowl, and the shower was so dirty that it was covered in grime and completely disgusting. The bedroom was so cold that i asked if the heating could be put on just to get the chill out of the air, and it never was put on, my client also has polio which means that he feels the cold, this was explained to the member of staff, but made no difference. Instead i had to wrap towels around him to keep warm, and even the towels do not get replaced, you have to use the same towels during your whole stay, which is just ridiculous. Trying to find a member of staff out with meal times, was a task alone.At no point did i see anyone at the reception desk in the time we were here and at no point did i see a cleaner.At breakfast time the staff are so rude, they are polish and are badly in need of manners, i was so annoyed as they did not even attempt to ask my client what he wanted for his breakfast, instead they would ask me "what does he want", absolutely ignorant. As i explained to them many times my client is able to answer for himself, but still they continued to ignore him. As a result, i reported back to my work company and they have assured me that they will not be using this hotel in the future. Myself and client were very disappointed.

Yep! Nice hotel but have to agree with the previous poster on some points. The staff in the dining room definitely needs a crash course on how to serve guests; I thought they were just blooming rude. We too found the glasses and cutlery dirty. Breakfast consist of a weedy little sausage and a few mushrooms that everyone leaves and an egg that’s rock hard and fried bread that looks and feels as if it was cooked a week in advance. The reception area most of the time is devoid of staff and you need to go looking for them? Over priced for what you get.

I stayed here with a friend for a few days to see the illuminations. On our arrival we received a friendly welcome and were shown to our rooms. The hotel is quiet and comfortable with bright interior and furnishings. My room however had a stale urine odour that would not go away. The bathroom was not cleaned in all of the time we stayed there, in fact I never saw a cleaner the whole time we were there. The dining room appeared clean with plenty of room between tables. On the hygiene front however things were far from satisfactory. The wine glasses were filthy, and I mean filthy. Even when I tried to clean one of mine with the napkin the stains would not come off, I did this in plain site of the waitress who never even bothered or offered a clean glass. The teaspoons had not been cleaned with remnants of food still on them; the same applied to other cutlery. The polish dining room staff have to be by far the rudest people I have ever encountered, this was echoed by other guests I chatted with also, no matter how friendly guests are with them a simple hello or smile never came from any.

The meals were (ok) with only two choices from the menu. Breakfast was miserable to say the least, a full English breakfast it certainly was not! I got the impression if they could have got off with tea and toast they would have served it up? They even put the milk into people cereal and it was not fresh!

I probably will not use the hotel again, pity though as I was looking forward to staying there. I spoke to a couple of ladies who were booked in for a ten day stay and they were not at all happy with the way things were. I work with two charity organisations that specialise in providing holidays for people with disabilities. Some improvements clearly are needed.