I booked at this hotel online as i suprise for my partner (and it was ! ) we arrived and recieved a warm welcome from the owners we had to pay right away before even going to the room ( i know why now ). We stayed in box 1 i mean room 1 there were fresh towels on the very small bed which was next to the mucky wardrobes, below the cobwebs and the stained carpets. Also mold on skirting boards and shower.The bed lights nor the sink light worked we could not set the alarm for breakfast as that did not work either. We didnt bother having a shower as we would of come out even dirtier. Brown tape holding the lino together in toilet .The window would not shut without slamming it to top the night off there was an annoying dripping sound from the landing ALL NIGHT LONG it was like a carry on film. Breakfast wasnt bad apart from cold bacon and uncooked mushroom apart from cant grumble lol.

Booked this hotel online - but due to a computer error accidentally booked two rooms. When we arrived we were turned away, saying there were no rooms availble now, and they had sorted us out a room at a nearby hotel.

We apologised for the accidental double booking, and they assured and reassured us that NO MONEY WAS TAKEN IN ADVANCE FOR INTERNET BOOKINGS. So we wouldn't end up paying twice.

So off we trotted to the Argyle hotel, which was lovely by the way, and paid £40 cash to them on check-in.

When i got my statement through i discover that the Knightsbridge had taken out payment for TWO ROOMS from my Switch card!! When i contacted them they said they didn't ever see a penny of money from internet bookings, and it wasn't really their problem because they didn't have my money . . . and that i should probably just contact the websites that i booked with.

Obviously now i am going through a variety of channels to try to get a refund, but i felt the need to write a review as by my standards that is a shockingly poor level of customer service, and what they have done is essentially stealing.

I would never recommend this hotel to anyone and obviously i shall not be returning.

worst place i ever stayed. room didnt have a double bed as there wasnt enough room to fit one in. there was 2 foot between bed and all four walls. couldnt move around bed when me and my partner were standing. woke up on our last morning there to find ceiling was leaking after heavy rain. AVOID AVOID AVOID

Couple ages 36/41 stayed here from Thursday 18th-22nd Oct 2007. Hotel chosen from thousands on Booking.com website and we were extremely happy with our choice.
The price we paid for 4 nights including breakfast was excellent. The room and en-suite were absolutely spotlessly clean, which was really great. Dawn came in and tidied and cleaned our room daily, giving us clean fresh towels which was good. You had everything in the room that you needed and the power points were easily accessible. Enough room for a couple to put their clothes away neatly. The room was a little compact though so not much room to move about but this is not a down point.....In Blackpool you are not supposed to spend hours in your room!
The breakfasts were really tasty, full cooked breakfast and range of cereals on offer and as much tea/coffee and toast as you like.
The whole hotel is so clean and tidy and Dawn, Michael and Tia are a lovely family, very friendly and helpfull. Dawn was nice enough to give us a lift down to the tower on the saturday to save us getting a taxi and Michael allowed us to use his personal PC for internet access to look at something. Tia was a friendly little lady who seemed to enjoy helping out in the breakfast room!
The bar was good too, not expensive and nice and cosy.
At this hotel there are no restrictions on what times you come and go, you are provided with a front door key so if you are home late its fine. Its about a ten minute walk down to the promenade and about 20-25 mins walk from the pleasure beach. Its in a nice area, not noisy from the promenade and basically we would recommend anyone to stay there. We had a great weekend and the Knightsbridge Hotel was a very lucky find . Next time we are back in Blackpool we know where we will be going.