I have travelled extensively throughout Europe with my family and this hotels is the worst ever and there is not enough space here to explain fully how bad this place is.
I booked a family holiday for the Christmas New Year period and from the moment we arrived it was appalling eg the rooms were not what we booked and had no resemblance to the colour brochure despite having called the hotel and sent Emails prior to arrival - this I was told was down to a change in staff etc - the hotel is certainly not wheelchair friendly as stated.
The sea view was that of the adjacent building and the second bedroom had a small side window towards the sea.The rooms were basic with many faults however the management were extremely unhelpful and we had to discuss the problems almost daily.
The only redeeming fact was the general staff were genuinely helpful and sympathetic.
- Colonial Hotel Blackpool
