Just returned from an all-inclusive break at the claremont in Blackpool and unfortunately we think that this might be last time we go, having gone 2 or 3 times a year for several years. It has really gone downhill, its was overcrowded with kids as well as adults, noisy, no room in the enertainment room due to too many kids taking up seats then running around all night. The meals have been going downhill the last couple of times we have been, so much so that 3 out of our 6 meals in one serving were sent back as being luke warm and congealed not a pleasent sight, Comedian Carl Schofield was the highlight of the weekend but he was on early so had to be tame with his banter due to kids in audience. The drinks queue was annoying, as they refused to serve no more than 2 drinks per person, so you queued got drinks, put them down on nearby table and queued again it was not funny, the drinks also appeared to be watered down, the free beer was undrinkable, so the blokes were buying bottles, and the spirits were so weak I drank 10 brandies and coke in one evening session and was not even tipsy. The queue for lunch on Saturday was just as bad and very long, with just one sandwich and one bowl of luke warm soup, The tables in the dining room in the evening are now so squashed together that you are joined onto another persons table. It looks like we will be looking for a new venue in Blackpool from now on
Room Tip: Dont pay the extra for the sea views the rooms are very small with only tiny windows, and ask not to...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 February 2012
Dear lindenlee4
Thank you for your review.
I am sorry if your recent stay at the Claremont was not as good as previous experiences. We have been particularly busy over the half term period and we also accept children during all-inclusive breaks for half term.
I have noted your comments and spoken to the various departments and staff concerned. There is no excuse for luke warm food.
On a positive note, I am please that you enjoyed our entertainment.
I am concerned about your comments about the alcohol served during your stay. May I assure you that we only serve alcohol from its original packaging, in measures and stamped glasses in accordance with the Weights and Measures Act and only in the state the manufacturer supplied and intended it to to be served. To do otherwise would be a contravention of the licensing laws and therefore harmful to our business and not in our best interests.
I hope that you won't let this stay prevent you from coming again and would like to supervise your next reservations personally should you decide to return. I can be contacted via the Central Reservations Department.
Regards
Sally Carpenito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
