Stayed here 20 Jan found the staff always went that bit further to ensure that we were made very well come .The Jali Indian restaurant in the Hotel is superb.

From the begining.....
On arrival reception staff were just ok, there was a man who appeared scruffy at our standards not new jeans... yes jeans with his shirt hanging out of them(oh dear!). He was efficient though even to the point that even though we had stated numerous times we booked a sea view he firmly said we had a much larger family room it did not have a sea view and was facing the side which had a nice view of the tower, albeit being through very dirty windows. The other young dark haired lady was was very unhelpful~ we popped back down to tell her that the tv wasnt working and she said she didn't know how to fix it and basically it didn't work throughout the whole stay! We visited reception once again, this young lady was on the telephone to another guest who's radiator wasn't working, and honestly this is what she said...... Oh I don't know anything about radiators...... have you switched it on? oh, well i dont know? I'll write it down and maybe they'll sort it tomorrow? I'll see if you can move to another room.etc...... she was not the problem solvimg type.
So then we asked here the basic knowledge of where we could drawer cash out(cashpoint) and do you know what the answer was..... oh I dont know! In town maybe........ appauling!!!! what the hell is she doing on reception! She looked the part, pretty friendly.... but i have to say pretty awful!
On arrival at our room it was a reasonable size at the least we would not state it was larger.... YES it it have a double bed and a single, but was still compact! not as the scruffy man stated!
thats the negatives...
Heres the positives~
We arrived for a party, and on arrival back at the hotel (3am) We pressed the doorbell(normally hannibal lecter answers) but unusually we were greeted buy such a friendly gentleman,RAMA was his name.... clean professional and quite witty (we'd had a few) We were famished so we asked him about room service and he showed us what was available via the room service menu........... which was quite extentive for a 3* so we ordered some sandwiches. Rama had obviously prepared them himself they were delivered with a smile, professionly presented and we popped the tray out when we had finished.... and it disapeard quick as i had to pop to our car in the free car park about 5am.... dont ask! and the tray had gone!
Little mention to the adorable housekeeper who about when Rama was on reception, she was ever so friendly.... made us chuckle the whole time she was talking she was buffing the brass fixures..... we run a hotel and we would employ either one of these like yesterday.... true workers and guest orientated.
All in All this is an immaculate hotel with rooms which are a bit of a miss match(lottery) but whatever room you get it will be clean and well appointed.
Only the greeting team on our arrival were a bit ropey.
A little mention about the restaurant, we decided to refuel at the in house restaurant about 1500hrs but the table we chose we could only have the restaurant menu...3 courses, and was told to move to 2 tables down( we only wanted nibbles) two tables down consisted of two sofa's and a coffee table, I wasnt born with a silver spoon in my mouth, but i did not want to eat at a coffee table and I was not allowed to order unless I did! By the way this restaurant only had 2 tables in it the whole stay......I think you'd agree pretty rediculous...... we walked into town for some food instead.
All in all aint all bad We would stay there again... it was very clean and well appointed! special mention to Rama and the red haired housekeeper....stop hiding them away on the night shift~ they are an asset to your business!!!

Not a bad hotel, the room we were allocated on arrival was small with a poor outlook, heating not working properly, after complaining about heating we were offered another room, we had a choice of two seaview rooms or a family room at £10 a night extra or a double room on the top floor, on inspecting the seaview rooms, they both had been raining in, the plastic containers to catch the water were still in the rooms and they smelled of damp, so we opted for the top floor double which was very nice and warm, large and with a bath and shower.
The breakfast at the Carlton is excellent with a good choice all you can eat buffet style. Hot and cold options with plenty of both.
We did not try the restaurants in the hotel for evening meals prefering to dine out, after seeing the price of drinks in the bar £5-95 for a glass of wine, we thought that was ott, we never saw anyone having a drink in the bar !
Also the staff were not over friendly, not even a good morning when we came down for breakfast, the young waitress was very nice and polite, but the asian staff need some hospitality training

Was expecting a bit more from this hotel. Lovely looking from the outside but inside was very dull and quiet. The drinks were very expensive and no atmoshere in the bar area. The breakfast was good though. Location was a bit of a walk from main attractions but if you want something a little quietier this would be ideal. Its on the beach front so you do get a nice view. The indian resturant nextdoor is very good!