I booked a tripple room for my family with this hotel over the phone back in July to go to my friends 50th birthday. My full bank details were taken, and I heard nothing else. When I emailed them a few days before my trip to find out about parking, they had no record of me at all and could not remember speaking to me, but he did assure me that no money was taken out of my account. How could he remember that if he could not remember even having a conversation with me? He then gave me a number of a hotel which was round the corner that did not exist. I am highly disgusted at the lack of service and will urge everyone to make sure that when booking with this hotel that you get confirmation via email. Total shambles!!
