Me and a friend stayed at this hotel 10th Feb 2011. I would NOT reccommend this place at all!!!
We arrived from the outside it looked lovely and well cared for as soon as we walked in it was cold and dark and smelt of stale smoke, the receptionist was friendly when we checked in.
Once we found our room and went inside it was cold with a tiny radiator, I tried turning it up as it was cold but nothing, it didn't work. I went and complained the man on reception informed me that it had been turned on half an hour before and I asked if he could come and check the radiator. He came back with an oil radiator, this was adaquate but did stop working during the night. The decore was dated but they had installed a new bathroom which was nice, the only complaint is the bathroom had NO blind over the window and NO heating.
We never checked the bar out....
During the night there at 3am (ISH) me and my friend were woken by an argument as our room was above reception....this argument went on over half an hour, it was between a customer and a member of staff regarding no electrictiy or heating in their room. I found the staff member VERY rude as he was shouting at the guest, ok the guest was shouting at the member of staff but I can understand why, the member of staff was very unprofessional how he handled it.
Our room never had a safety notice in it to let use know the procedure incase of an emergency.
There were wires all over the place, coming through the ceiling etc.
I had no sleep in this place, it was awful and would not be coming back again, bad start to our (meant to be) relaxing weekend.
In the morning we packed our bags as fast as we could and left, I didn't want to even think about what the breakfasts would of been like or even what the kitchen would of been like going off the rest off the hotel....
PLEASE READ AND TAKE NOTE OF BAD REVIEWS, I DID READ THE REVIEWS AND JUST PUT SOME OF THE BAD REVIEWS DOWN TO BEING UNFORTUNATE BUT IN MY EXPERIENCE THEY WERE RIGHT!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 February 2012
We always assure guests that if they have any problems to let us know. We always do our upmost to give the best customer service. We have recently renewed our boiler system, rectifying the heating problem. We gave guests portable heaters when the system played up. Emergency precedures are in all rooms and fire exits are clearly displayed. We are in the process of refubishing all of our rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC