I stayed in this hotel with my family for a weekend. The hotel website pictures were misleading, I found the hotel more of a 3* and expected more for the nightly charge. The greeting by the manager was short and lacked in general friendliness. The room itself was tidy and basic but the bathroom was tiny and had a terrible smell. It was so small I could not even sit on the toilet comfortably I had to sit with each leg aside of the door frame, this is not practical but i thought I would cope for two days. The problems started on the first evening we ordered drinks for the family and after one drink of lager they had ran out and no bitter either. Then when we went back for more drinks the manager was nowhere to be seen, he had left to go to his other hotel across the road, in which my girlfriend went searching for him to get service. Health and safety states a hotel should always be manned this is NOT the case here!! We did not complain and I thought just a few glitches. At breakfast we asked the waitress for brown bed, she said they did not have any and my partner made a statement of saying this hotel is lacking in basic things, within minutes the manager came to us and said "we have no brown bread" and lifted his arms as if to say that’s that!! No apologies just walked off. We shrugged this off and went about our day. After a long day out we returned to the hotel and decided to go to the communal lounge to watch the x faxtor with the family. There were two TV’s here, the manager was near to one of them so we went and watched the other. As his TV was loud I turned the volume up so we could hear the show. After about 20 minutes he came to us and turned it down and said it was too loud. I explained that we couldn't hear the show as his TV was loud, which was the reason I turned it up and also pointed out there were no other guests in the whole area except us so we didn't see the problem. I would assume he would want to keep his guest happy, I was so WRONG he didn't care, he wanted the sound down for his own satisfaction (and he was only sat playing on his laptop anyway) I told him I felt the hotel lacked in customer service and gave him some constructive criticism, he become very hostile and loud. He was very defensive and became very angry raising his voice at me and my mother (two women). He said I had no right touching the TV and didn't listen to a word I said. What happened to the customer is always right ??!! He said I have to think about the guest which was a complete contradiction as the previous night he was nowhere to be seen. I said you are a host and you have no management skills and this is not good customer service, his response was "well if you don't like it pack your stuff and leave" and then he walked off. This Manager was rude, ignorant and only cared about taking your booking money and that was it. How he can remain in the hospitality sector is beyond me.... I feel sorry for anyone staying at this hotel as it's supposed to be a welcoming experience, but this manger had no manners or politeness about him. As for the health and safety issue.. well leaving a hotel because they are short staffed and cutting corners is in-excusable, would you want to stay here in the event of an emergency ??????? NO THANKS
