I had stayed to this hotel many years ago when it was a Forte heritage. Macdonald hotels have had this for 5 years. I could not believe that nothing and I mean nothing had changed in 15 years! After some discussion on the telephone we were offered a rate which included afternoon champagne and cream tea and an upgraded superior room. The room (no 3) whilst very clean had nothing superior about it, a flat screen tv which only had reception for 2 or 3 (snowy) channels. Evidently, Sky had been removed due to cost and replaced with free view?
The patio door to the balcony was from the 1970's and did not lock. The two chairs did not make seating for comfortable TV viewing.
The staff whilst all very polite and helpful consisted of 100% non UK or local people, this was only a problem when we asked about local places and time and distance to find them, likewise we asked about certain alcoholic beverages being sold and there was no product knowledge. The managment should give all staff proper training, but especially those from overseas who would not have local knowledge.
We were offered a 5 course dinner, this was a disasterous experience as we were placed two tables away from a young family with screaming children, running up and down the dining area, jumping about etc. No attempt was made by the parents to control them and worse nothing was said by the restaurant staff. We were forced to move tables, the meal was very poor. A green pea starter in a thimble size glass which tasted more like a washing up liquid, prawn cocktail was served in a dish and lemon and tomato has been so thinly sliced it was inedible, this prawns were as small as shrimps (uk version). Main course consisted of 3 choices pasta, coley fish (usually bought to feed to cats in Uk) and something else so boring I cannot recall.
The desert was a typical defrosted offering and sorbets. Generally it left one feeling disappointed and wanting something to eat. In fact we were actually contemplating doing such.
The breakfast experience was little better, same screaming kids, but fortunately at the other end of the room, cooked breakfast was rationed, one table spoon of egg, beans and greasy fried bacon. The toast was served too late or or too early and was cold, when we asked for more coffee it was met with raised eyebrows.
Not once in the whole experience did we see anyone of senior management and this is not a hotel which offers good value, comfort, good food or an enjoyable experience. I feel sorry for the staff who tried their best and were clearly embarrassed but "needed a job".
Room Tip: Take a look at the local competition who have superior hotels and better rooms for the same cost.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC