Was amazed to receive this and feel it so unjust I must reply.
Mother booked twin en-suite room for her and friend also a double en-suite for daughter who may be coming for all of the stay/part of the stay/ with husband / not with husband - you get the picture?
When Mother arrived it seemed she couldn't manage with her room because it had a shower not bath. She had not specified bath but luckily I had a ground floor room with bath/shower and happily I was able to offer this.
Whilst getting this ready for them I served our usual complimentary tray of cake and tea out on the sunny terrace as they requested so they could enjoy the views. I then carried their luggage downstairs and hung up their half unpacked dresses for them. They seemed delighted. Daughter arrived with hubby after a wedding about midnight the following night. I did not see them. Her Mother had confided that there had been a private medical health problem with daughter and she was here to rest. She did not make it down for breakfast on any morning as I recall and left her room briefly each afternoon to give me sufficient time to service it . Mother and friend had breakfast every morning and were chatty and smiling with me.
On last day I met daughter at check out time and we joked that we hadn't even seen each other during her stay. She told me all about her interesting job as a stunt woman in films. As she was mainly based in Budapest she had bought an appartment there. My final memory of these Guests is of cheery goodbyes, hugs and kisses and the reminder that she would email her address so we could rent out her appartment if we wished.
The bath room situation was remedied immediately. The banging pipes were not mentioned during their stay, (before or after by other guests either )and certainly I cannot offer a discount telepathically if that was what she was after. She did not partake of breakfast or tea service so is not qualified to comment on service. Hair drier is in the drawer she simply has to open drawer to find it. She implied I seemed stressed to her but after 15 years in the business I like to think I was busy and attentive however I challenge any one not to feel stressed at work sometimes. It must be wonderful to be a stress free stunt woman! Perhaps this lady would have been better suited staying at the hotel where the wedding was held. Only £270 per person per night instead of the £65 she paid here.