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BEST WESTERN Castle Green Hotel Kendal – reviews, photos

3.0 of 5
Castle Green Lane, Kendal LA9 6RG, England
Hotel amenities
BEST WESTERN Castle Green Hotel Kendal
Ranked #1 of 18 hotels in Kendal
4.5 of 5 stars 318 Reviews
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318 reviews from our community

What travellers say about this hotel
  • Very good(23)
  • Leisure facilities(11)
  • First class(9)
  • Alexanders Pub(9)
  • High standard(8)
  • Friendly and helpful(7)
  • Buffet breakfast(6)
  • Reception staff(5)
  • Evening meals(5)
  • Really nice(4)
Traveller rating
    171
    104
    27
    10
    6
Only show reviews for Family (40) | Couples (182) | Business (34)
Date Rating
Blackburn Lancs
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“First Class!”
5 of 5 stars Reviewed 11 February 2012

We have just returned from a 2 night stay at the Castle Green and it won't be our last. From the moment we arrived until we left the service was just "first class". The staff are very well trained and look after their guests to a very high standard. Even though the weather was not the best it did not spoil our stay. Or room was spacious and clean and well presented with good facilites. The restaurant was brilliant from the staff who are all pleasant, attentive and friendly. Young Robert is a credit to the hotel and has a bright future ahead of him. The lady who runs breakfast was also superb and made everyone feel special and was very attentive even during a busy breakfast service.The food was superb and we had intended just to eat one night but ate their both nights -yes, a little expensive but worth every penny. Our daughter had treated us to spa treatments for an anniversary and again the staff were brilliant as were the treatments. My husband had never had a massage before and was anxious but came out saying it was brilliant! The staff in the leisure club were friendly and helpful and the facilities good. We could not fault any of our stay and look forward to returning in perhaps sunnier weather. Lastly, it was good to see the hotel manger having a presence around the hotel.

Room Tip: We stayed in an executive room.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JeanieBlackburnLancs about BEST WESTERN Castle Green Hotel Kendal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben Mayou, General Manager at BEST WESTERN Castle Green Hotel Kendal, responded to this review
18 February 2012
It is always great to hear that we are getting it right in terms of service delivery. We circulate all feedback to every department within the hotel and it is a great way for the team to see that their efforts are appreciated.

Thank you for taking the time to spread the word!

Ben Mayou
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Conwy, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Perfect weekend break”
5 of 5 stars Reviewed 6 February 2012

We came away for the weekend and arrived early at the hotel. The reception staff registered us as arriving. We walked into Kendall approx 1 1/2 miles. a lovely walk and spent the day there. It started snowing about 11am and carried on and on. We walked back to the castle green about 4pm. There was loads of snow everywhere. When we arrived, the staff were working hard to keep all the paths and lane clear. We called at Alexanders bar for a drink and to book a table. The staff there were lovely, helpful and friendly. We went to take out things to our room and to freshen up. Everyone was so friendly and helpful. Our room was large and spacious, the bathroom was huge (the largest hotel bathroom we'd had) The food at Alexanders was absolutely delicious, we had venison (not had before).. 1st class..presentation, taste all. We didn't stay up late. But got up in the morning, i went swimming whilst my husband went in the gym, the girl there was lovely and very helpful (As was the young man we had spoken to on Saturday. Breakfast was 1st class, fresh tomato and fresh mushroom. I very rarely drink the grapefruit juice in hotels as i find it not so good. But at the castle green brilliant: the service at breakfast was 2nd to none. Friendly helpful and very very organised. I think you can tell we really enjoyed our stay. It has to be one of the best hotel stays we've had, where EVERYONE of the staff were so friendly and helpful. As soon as you arrive at reception, someone attends. You are never made to feel a nuisance.
Again the hotel team were still keeping the paths and lanes clear of snow. Can't wait to return, want to stay longer next time.

Room Tip: we were on 2nd floor, very happy with this.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gwynnie1955 about BEST WESTERN Castle Green Hotel Kendal
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Ben Mayou, General Manager at BEST WESTERN Castle Green Hotel Kendal, responded to this review
11 February 2012
What a comprehensive and positive review of your weekend break with us. I was pleased to see that the snow didn’t cause you any problems. However I would recommend a return trip during the summer to fully appreciate the local scenery and the hotel gardens in full bloom!

Remember to book direct to get the best deals!!

Many Thanks

Ben Mayou
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Linlithgow, Scotland
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Great hotel, but the food is the star!”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

My wife and I enjoyed a superb weekend break at the Castle Green. We stayed there previously around five years ago, and were expecting great things. We were not disappointed: it has improved!

The staff were professional and friendly. The room was spotless and very well equipped.............but the food was simply out of this world. I loved the Cumbrian tasting menu and my wife is still raving about the cuts of lamb dish from the a la carte menu.

We shall return!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ben Mayou, General Manager at BEST WESTERN Castle Green Hotel Kendal, responded to this review
11 February 2012
Thank you for sharing your praise of the hotel and food offering.
I challenge anybody to find another restaurant with a 2AA Rosettes award that offers a daily changing 3 course meal (plus coffee) for £26 per person, not to be missed!!

Ben Mayou
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Worcester, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Friendly, efficient service plus great food.”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We have just spend 2 nights at the Castle Green and will be staying there again. The service is friendly but efficient and the attention to detail is exceptional.
The room appeared to have been recently decorated with what looked like a new carpet. Everything spotlessly clean.
Queries/issues were dealt with quickly with no fuss ( nothing major, just day to day stuff ).
The food in the restaurant is superb. I can honestly say the meals we had on the two evenings was the best we have had anywhere, EVER. The service ran like a well oiled machine but was light hearted and friendly from start to finish.
We will definitely return for our wedding anniversary in June.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben Mayou, General Manager at BEST WESTERN Castle Green Hotel Kendal, responded to this review
4 February 2012
Your instinct regarding the room was correct! We are just in the process of replacing the carpets in 50 bedrooms this winter as part of our ongoing programme of refurbishment. We get numerous positive comments regarding the quality of the food served in the Restaurant and we are very proud that Justin, our Executive Chef has just been awarded ‘Cumbria Life’s Chef of the Year’ for 2012

We look forward to seeing you in June!

Ben Mayou
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Congleton, United Kingdom
Senior Contributor
39 reviews 39 reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
“Excellent hotel in a great location with superb service”
5 of 5 stars Reviewed 2 February 2012

We went to the Castle Green Hotel for a weekend on a B & B package We had a standard room that was plenty large enough with a very comfortable bed The bathroom was also fine Breakfast was buffet style and there was plenty of choice of both hot and cold items We had dinner on the 2nd night in Alexander's which is the pub attached to the hotel Although we booked we were kept waiting for over half an hour Despite this we really enjoyed the meal in a nice atmosphere As with everywhere else in the hotel the service was excellent The hotel is well located on the outskirts of Kendal and quite easy to find from the M6 We walked into Kendal and then did a circular walk of the town which despite the weather was very enjoyable
Overall a wonderful hotel that I hope we will visit again sooner rather than later

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask andym1954 about BEST WESTERN Castle Green Hotel Kendal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben Mayou, General Manager at BEST WESTERN Castle Green Hotel Kendal, responded to this review
4 February 2012
Thank you for your positive comments regarding the hotel and service. Alexanders is very popular and as such table are often used more that once each evening. It is sometimes the case that there is a short delay for a table but the team do work hard to minimise the impact to you our guests. I was pleased to read that you enjoyed your experience and that you intend to return!

Ben Mayou
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Additional Information about BEST WESTERN Castle Green Hotel Kendal

  • Best Western Kendal
  • Hotel Castle Green Kendal
  • Kendal Best Western
  • Castle Green Hotel
Address: Castle Green Lane, Kendal LA9 6RG, England
Price range (per night):* INR6,966 - 15,047

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