Have been regulars for a few years but this year disappointed. The resturant has been cost cutting more than before. The menu was reduced (again), and with the same menu for a 3 day stay there is little to choose from, the food was dried out and the potatoes warmed up. Over-priced for the standards. Noticed a lot of people were eating out. The lounges have always felt more like carehomes with most chairs pointing into the centre, and main room fully lit needing ambiant lighting, in such a nice building this is a missed opportunity. The bedrooms have long been in need of a refurbish with broken tiles in the bathroom, but at least the hallway carpet has been changed.

This is all a shame because there is a lovely roaring fire in the reception area, the bar is cosy and the hotel in a lovely location, which is why we have continued to return. We won't be coming back until something has changed.

This was our second visit to this hotel, both of which were in the winter. We were allocated a lovely room with a view down into Grasmere village, which was lovely, thanks Richard (head receptionist) Even though the weather was wet and cold, the hotel fires were on in the lounges making us feel very cosy and warm.
We were very impressed with the food, both for breakfast and dinner. The Chef is very accomplished and there was a really good choice on the a la carte menu. However, one of the reasons our visits to the restaurant was so good, was thanks to Colin who served us most of the time we were there, he was excellent, always helpful, and always had a smile on his face!
Also, thanks to Michelle who was so very helpful,and helped to make our stay so good.

We would definitely recommend this hotel, and would be very glad to revisit it in the future

We went to the Swan for the New Year break and had a good time, however the second day of the package was a non event. All we got extra to a normal day at the Swan was a ticket to go on a boat on Windermere, and we had to make our own way there, and scones in the afternoon. As a result very few went to Windermere which meant the second day was very expensive indeed for what we got.
The food and the staff were excellent.
The singer on New Years eve left much to be desired as he sounded as if someone was trying to strangle him when it came to some of the notes.
The shower was not very good as it was not thermostatic and it was difficult to control the temperature.

Good but not as good as it has been. I think that this is the third time I have been for the New Year, (and also stay at other times of the year with various friends). The food the first night (from the nornal menu was very good, and so was the food on new years eve. But the following day the evening meal was pre-done and poor. Breakfasts ware a bit hit and miss with orders being wrong, forgotten, and a nearly raw sausage. The staff are good, and friendly (and the poor service was really down to it being New Year). The one bar meal we had was excellent, and the drinks service was good. I will be staying at this hotel again, but will give next New Year a miss.