We booked this hotel because of the reputation of being a family friendly hotel but unfortunately not as child friendly as I had hoped.
Another selling point was the balcony on a superior room, unfortunately the balcony isn’t private and the furniture on it was pitiful.
Breakfast is poor with undercooked eggs, no matter how you have them, and there was limited choice with the English breakfasts. There was a choice of cereal and toast was provided by the bucket load, I do like toast. Some variety in jam would be good. If you like raspberry jam then you’ll be ok.
Room was scruffy with poor fittings and scratchy bed linen. Childs bed was simply a sofa bed, not suitable for a child of 2 ½. There is a serious need of modernization as the room had a 90’s feel to it. It was fairly clean. There was a distinctive noise that was really irritating, it sounded like a drip of water onto a hard surface (amplified by 20 times) every 30 seconds or so and it never stopped. There was also the drone of the boiler nearby, if you used the hot water it would start up, although it did stop after a little while.
I expected a separate seating area in room where the LCD TV would be, there wasn’t, it was directly in front and beside the sofa bed where my daughter was sleeping, so no chance to use that.
The shower trickled to say the most and was barely usable.
£440 for two nights and I expected a lot more from this hotel.
The staff were very friendly and efficient and the other guests were all extremely friendly and well-to-do. The guests seem to have been of the older generation whilst I stayed there.
Parking was great with plenty of room.
I think the moral of my story is that this hotel is nice, but I would expect “nice” from a travel lodge or a premier inn and I would be paying much less for perhaps a similar room or better. If your reading this review and expecting this hotel to “Wow” you I would suggest that you just look around a little longer before making your final decision.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 September 2011
Dear Jab0mal.
I am very disappointed to here that your stay did not meet your expectations and that we could not provide the quality and experience that you were looking for.
With regards to the dripping noise, boiler noise and low power shower these are all things i will look into as they need to be rectified, they have not be mentioned by previous guests who stayed in your room, but we will try and resolve them.
I was sad to here you did not enjoy our breakfast, we currently hold the Quality in Tourism Silver award for our breakfast, awarded to properties that exceed the quality, service and variety expected within their star rating, our breakfast menu has a choice of over 25 cooked items including omelettes, kippers, finnan haddock, porridge and of course a traditional cooked breakfast, all of which are cooked to order.
Homemade Raspberry jam and Marmalade are provided at breakfast, we also have Blackcurrant Jam, Honey and marmite all available on request.
We would have been only to happy to offer you something else should these not have satisfied your needs.
I admit the hotel decor my not be to all tastes, the hotel still does retain a classic country house feel both in the public areas and bedrooms, but we do offer modern conveniences such as free WIFI, HD TV and DVD players.
Once again I am disappointed we did not meet your expectations, as the hotel has always strived to provide the very best in service, comfort and relaxation for its guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC