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Waterhead – reviews, photos

Lake Road, Ambleside LA22 0ER, England
Hotel amenities
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30% off room rate
Waterhead
Ranked #1 of 11 hotels in Ambleside
4.5 of 5 stars 492 Reviews
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492 reviews from our community

What travellers say about this hotel
  • Very good(24)
  • DVD players(10)
  • View rooms(10)
  • Low Wood(10)
  • High standard(9)
  • Car park(8)
  • Evening meals(8)
  • First class(7)
  • Tea coffee(7)
  • Reception staff(6)
Traveller rating
    373
    93
    19
    2
    5
Only show reviews for Family (59) | Couples (321) | Business (11)
Date Rating
Scarborough
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Not another gushing review?”
5 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Dear reader. If you are NOT expecting another gushing review for Waterhead, then stop reading now (sorry!).

This is the last of three reviews of 3 Lakeland Hotels we stayed at during January for my wife and my Birthday celebrations and boy, did we save the best until last!
English Lakes are no doubt very pleased with this hotel, and so they should be.
Another couple of wet days in January certainly did not put a dampner on our stay here.

On arrival (quite late because we had been in Kendal all day), we were given a warm welcome and our keys to room 32 and off we trudged. Although the room was on the ground floor a short walk from reception, we had a window which offered an elevated view. And we could see water (finally). Well, a partial view of Windermere but it was nice nonetheless. There was also a Birthday card waiting for my wife (it was her Birthday the next day) - thank you Waterhead. For information, room 32 was a standard House Double room.

Rhetorical question not just for English Lakes though. It is not quite acting with hostility but I do believe it a little narrow-minded as far as looking after customers go. Why is it that virtually empty hotels never upgrade people who stay, when they have purchased offers or there on a bargain break anyway? This was a KGB offer and although there might be room restrictions because of that (but should there be when top prices are advertised as price comparisons on the promotion sites?), does it not make sense to woo the few customers you have so they come back again and again and write glowing reviews on places like TripAdvisor? The hotel was all but empty and it would have been lovely to have been given something special, as far as rooms go (in all 3 hotels we stayed in that is).

Actually (to be fair), even though we were forced to 'slum it' in room 32. It has to be said that even though we could not see all of the lake, the room was more than we expected. Beautiful in fact - but there were a lot of nicer rooms left empty.

The bathroom was a nice size. Imaculately cleaned and stocked with nice toiletries as per all of English Lakes hotels.
It was modern in design with a huge bath and superb shower.

The bedroom itself was a nice size too. Airy and light and with a huge King sized ultra comfortable bed. We slept best at Waterhead.

What we found most enjoyable about the Waterhead was the attention to detail of absolutely everything and how friendly the staff were. Adam was particularly welcoming and nice to talk to after we had finished breakfast the following day.

In the room, we loved the amount of and variation of drinks available (and the ginger biscuits were superb). The gadgets again pleased and we made full use of the free DVD hire offered to guests (with an extensive library of old and recently released movies). Internet access in the room was best through the cable (very fast) but wifi is available too and probably better in the public areas of the hotel.

Another plus for the Waterhead was the turn down service given where trays are replenished, ice offered etc. etc. I even chose to go for an all feather pillow which I asked room service for and which was delivered quickly and without any fuss. It was probably why we slept so well!

We didn't eat an evening meal at the Waterhead (again they withdrew their Taste Card membership) but promise to, next time we stay there. We did however have a cocktail in the bar. I had the most delicious Mojito and my wife had a Strawberry Daiquiri which were made to perfection.

Naturally we had breakfast and although not as good as The Wild Boar, it was close to it. Again, the menu was extensive and everything was fresh. I had eggs Benedict on the second day which was superb. Also, on our second day we were given the bay window overlooking the Lake, which must have been reserved especially for us (thanks again Waterhead - Adam?).

I could carry on gushing and repeat what countless other people have said about this hotel but will stop now reader. Except (in my best Yorkshireman voice) I must say that although I do like a bargain and will continue to try and get the most from firms (I love KGB Offers and Groupon), to get the best rates available, I have to say that I would gladly come back to the Waterhead and pay the full rate for accommodation - it was that nice.

As far as I am concerned, you can do nothing but enjoy your time at the Waterhead.

Room Tip: Ask for a Lake view but don't be too disappointed if you don't get one. Hotel has a lovely a...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Emmormous about Waterhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
whmanager, General Manager at Waterhead, responded to this review
22 February 2012
Dear Emmormous,

Many thanks for your detailed review of your recent stay with us on what was a tour of English Lakes properties. It was certainly pleasing to read you enjoyed your stay at Waterhead. I understand your comment in relation to upgrades during quiet times and this is something that we certainly do when available. As you experienced, all of our rooms are of an excellent standard and although you stayed in one of our house rooms there are only few of these with a view of the lake so i am glad you got to enjoy this added bonus. It is our objective in participating in KGB deals to showcase not only our great hotels but also the quality of service we provide which sets us apart from our competition. I am pleased to say from your review this was the case and we look forward to welcome you back in the near future, be sure to keep a look out for upcoming offers on our company website.

Best regards

Mark Needham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Howden, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Wet, wet, wet... but worth it”
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

We stayed at the Waterhead for a mid-week break in November '11 after snapping up a deal online. I'd stayed before with relatives, but my girlfriend was new to the hotel, despite being a regular to Windermere. I'd kept our destination a secret to build up the surprise and she was certainly pleased when we pulled up in the car park. It's a great location, in my opinion as good as it gets, because we enjoy the walk up to Ambleside town centre for lunch at Dodd's. It's also a great spot to tackle Wansfell Pike from, although be sure to watch the weather. Our ascent was fine, the descent will go down in family folklore. Soaked to the bone and occasionally knee deep in a farmer's field, we had to laugh or we'd have cried. Waterhead handed us laundry fresh towels to dry off with then it was a quick change into fresh clothes for swim, sauna and steam at the Low Wood - all included free of charge. Food is top notch, service very good and rooms are all a treat, even with a view of the car park. A great stay.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mattparratt about Waterhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Loved it!”
5 of 5 stars Reviewed 4 February 2012

I stayed here for two nights in a classic house double room with my husband and little dog. We normally stay at the Ambleside Salutation (which we love) but as it was fully booked we thought we would give the Waterhead a try... We weren't disappointed. The room was lovely, very clean and we even could see the lake from our room despite not paying for a lake view! Our room was very conveniently located close to the stairs to the car park which was great for exercising the dog. A waterbowl, dog bed and chew sticks were also provided - a lovely touch. Dogs are welcome in the bar area which was very handy for us at breakfast as we don't like to leave the dog unattended in the room. All the food we had was delicious. The staff were all excellent, very friendly and helpful, especially when my husband had a minor jogging accident they promptly provided ice and bandages. We had a great time and will return!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JLB2012 about Waterhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Helens, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Pre Christmas Break”
5 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

We stayed at the hotel at the end of November with two children 6 years and a 1 year old. The service of this hotel is excellent and the rooms are fabulous if you want that luxury factor. We also ate in the hotel not only for breakfast but for our evening meals and these where superb catering for all our needs.

We shall be going back again same time this year and would definately always chose this hotel.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Joe123_12 about Waterhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Fantastic experience”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This is a great four star hotel the staff are excellent all over the hotel nothing is to much trouble,the food was superb both breakfast and evening meals.loverly rooms with underfloor heating and all the things you expect from a four star hotel easy access to the town and to some great walks luckily the weather was beautiful so we were out on the fells so didn't use the spa facilities at the other hotel I would defiantly recommend this hotel to anyone .

Room Tip: Quite a few stairs to negotiate don't know if there were and disabled facilities .
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Waterhead

  • Ambleside Hotel Waterhead
  • Hotel Waterhead
Address: Lake Road, Ambleside LA22 0ER, England
Price range (per night):* INR14,267 - 19,673

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