we stayed here for 2nights and never again.we got woken up at 1.30am by the people in the room next door talking really loudly and shouting.we banged on the wall to let them no we could here them.so the next day i wanted to speak to the manager as i didnt want to stay another night he wasnt in so i left my number with a unfreindly person behind the bar who said he would be back at lunch time and he will ring me.well i never got a fonecall back so i spoke to some else later on who wasnt much help and said it wasnt there fault.well i just wanted a refund of my last night but they dont seem to care about complaints that they get and just seem to ignore them.never ever stay in this unfreindly place the food was crap aand the tiles were coming off the walls in the bathroom, we had marks on the bedlinen.The breakfast was cold toast and cold beans lovely

I booked two rooms on 31st December 2010 for an overnight stay on Saturday 26th February 2011 as my husband and my brother were due to participate in a 60 mile bike ride at 8:30am this morning.

We checked into the hotel yesterday at 2:20pm and were given the keys to rooms 25 and 26 at the front of the hotel. Not once were we informed that the rooms on the first floor are directly above the bar and music in the evening gets noisy. If we had been told this, I would have requested rooms on a higher floor.

We returned to the hotel yesterday evening at approximately 10:00pm and retired to bed. The music from the bar downstairs was incredibly loud in the bedrooms, so much so that it was not possible to listen to the television properly. At about 10:20pm, I called the main hotel number and asked what time the music would finish and whether it could be turned down as we were struggling to sleep. The lady who answered the telephone asked if I could go down to the main bar and speak to someone there as she was in the private bar in another part of the hotel. I explained that I was already in bed and asked if she had an alternative telephone number for the main bar. I also asked whether it would be possible to move to another room where the music may not be so loud. The lady checked through her papers and said that the hotel was fully booked and that she would go up to the main bar and see if they could do anything. This did not happen and approximately 20 minutes later, I called back. This time, a man in the main bar answered the telephone. He was more understanding and said that he would turn off the base and turn the music down too. Unfortunately, neither happened and we remained awake until midnight when the music ended and the bar closed to non-residents.

As a result of the lack of sleep, my husband and my brother were unable to participate in today’s race, which affects us financially, not to mention the fact that our experience of Ambleside and your hotel has been most unpleasant.

On checking out this morning, I mentioned the problems to the lady on the desk. She was not at all apologetic and explained ‘well, this is a pub really’. She also said that ‘the website says that the rooms on the first floor are noisy so you knew when you booked it.’ I asked if this was indeed the case and she confirmed that ‘yes it is’. Having checked the hotel website today and the booking confirmation email and another website as an alternative, I fail to see that this is made clear. In fact, the confirmation email states that children are welcome here and single sex parties or large groups are not accepted. This does not seem to fit with our experience of last night and I would certainly not hope to stay somewhere like that if my four year old daughter had joined us.

Another point when you book a hotel is that you do not normally choose your room so you do not know which floor you are staying on until you check in. When we checked in, the noise levels from the bar below were not explained to us.

The Churchill Inn appears to be marketed as a more up market establishment with pleasant hotel rooms and an excellent location. The latter two points I agree with, however I am disappointed with the lack of customer care received last night when the problems were brought to their attention. It concerns me that members of staff tell residents that they will do something to alleviate the problems but in actual fact, did nothing and were disinterested when this was raised again this morning.

The hotel is rated 4 star! For me, this was not a 4 star experience and I would not recommend this place for a quiet weekend away!

read a lot of negative comments on here before we went to the Churchill but I can say we were very pleased with all aspects of our two day stay. The room, no. 25, and the bathroom were very clean with sufficient space for the two of us. Breakfast was efficiently served with a reasonably full plateful of well cooked food and you got what you asked for. The bar area is modern and the service behind the bar good and open til midnight so if you want an early night you may hear a bit of noise from downstairs but I think if you were really tired you would get to sleep no problem. The car park is a bit of a squeeze but they do have a high proportion of car spaces to bedrooms and I did manage to park a 4x4 and back it out up the lane onto the main road. Location first class and the staff were very good when the car park was full and I had to park somewhere else ( they got me a parking disc and I parked overnight at the front of the hotel). I would use the hotel again for short breaks and think it suits younger people best who will not expect to be fussed and pampered and therefore just enjoy the place.

The Churchill inn is very central, the room was lovely.. Big, very, very clean and everything you need. I wanted to have some balloons delivered for a surprise for my boyfriend for valentine's and the staff even sorted that out for me. Very helpful and friendly. The parking was free :-) but I'm glad I wasn't driving, It's very narrow and not very big. All I would say is just bear in mind this is a bar as well, at weekends last orders is at 12pm..I great place to stay for couples. We had a really good night in the bar.