My husband and I only were able to stay just one night this weekend - how sorry we were! We can only say this hotel was faultless - the staff really could not do enough for us. We arrived early and were looked after and welcomed so well by Ian and this trend continued for 24 hours. The young Romanian duty manager and the lady on reception (sorry cannot remember their names - only one letter was different in both names!) were so kind and helpful it was a pleasure to be there. The breakfast was amazing - so fresh - all the time attention was given to see if eggs, bacon etc were filled and the gentleman who I presume was the head waiter, gave amazing service. The room was spotless and all cleaning staff greeted us with a smile. We have already recommended this hotel to friends and hope will return soon.

I stayed in this Hotel with work colleagues for 3 days in Dec 2011 and had a relaxing stay, the room was a single however spacious and adequate for my needs. Clean room, good shower and facilities, with a well stocked breakfast and friendly and efficient staff. The Hotel was quiet in the evenings hovever it is a short walk or taxi to central Canterbury for lively bars and a choice of restaurants. Would recommend.

Just had a really poor experience with a small conference at the Abbotts Barton hotel. On arrival the room wasn't ready - as the equipment we had booked hadn't been set-up. Went to ask for it and there was no one about except the receptionist who was busy settling bills - so had to queue up to speak to her in order to ask for the OHP.

When it was lunchtime we went to the restaurant which was totally empty. Even though we were 10 mins later than arranged the food wasn't ready. When the "hot and cold buffet" eventually arrived it was just some creamy chicken (which admittedly tasted nice), some mushrooms, boiled potatoes and carrots. Next to this was a side plate of halved catering pork pies.

Not exactly a hot and cold buffet at £16.50 per person. And we had already paid £150 for a room for the morning. Anyway we ate the chicken and potatoes and carrots. And then pudding arrived. It consisted of a tiny amount of some odd chocolate extrusion that basically looked utterly inedible - very few people eat it - or, as an alternative some coffee cups roughly (and frankly randomly) half-filled wth a scum-topped mousse - which they told us was panna cotta.

I asked at reception (there was no one else to be found) if this was really the £16.50 per head "hot and cold lunch buffet" and was told that they would make a note of our comments on our customer profile and arrange a different choice next time we came. Well, we only go to the Abbotts Barton twice a year - so that wasn't really much help.

And anyway - and after this won't be going there again.

We weren't sure what to expect from the hotel. We are originally from Canterbury and way back in the day this hotel wasnt great. However we were back last night for a family occassion and stayed at this hotel.
We had our black lab with us and he was made very welcome by all. The room was on the whole clean and very welcoming, there was even a dog bowl and mat on the floor for us.
When we asked for coffee and some pastries to be arranged for 1130 this morning as a friend was meeting us at the hotel, it appeared to be no hassle and was beautifully presented.
The hotel has a cosy yet classy feel to it, we will definitely be using you guys for our next family visit. Many thanks and see you soon.