The castle is an imposing and impressive structure, and was the venue for a wedding I attended in December 2010. The ambience and decor was a stunning setting for such an occasion. However, the customer service for guests left a lot to be desired. We had a small child with us for the event, and the previously arranged cot (which was to be set up in the room of other family members who were staying) was not there when we arrived. Enquiries were made during the wedding reception about this but no-one ever got back to us to let us know what could be arranged. Fortunately we had brought a loaned travel cot with us, but this took time to set-up, and then had to be dismantled before we could depart. We were also staying on with the family for drinks until we were ready to leave. I had checked with the castle staff that the castle wasn't closing (thus making it clear we still had to leave) and no mention was made of expected departure times. When we did leave an hour later, the doorman was exceptionally abrupt with me, moaning that I shouldn't still be there, and wasn't prepared to allow me to return to the room to collect the travel cot after collecting our child which I was about to do - "no, you'll have to come back in the morning, once you go out of the door, you aren't coming back in" was his unhelpful attitude. I informed him that I was going to collect both whatever his view, and duly did so. However, this stressful end to proceedings rather spoiled what had been a very good event for which we had made significant efforts to attend. Better service should be expected for the costs involved.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC