Absolutely hideous bedrooms which is a shame considering the reception area is nice. Bathrooms outdated, full of limescale and all items are a coloured plastic. Wallpaper peeling and 70's style pictures (not in a good way.) Corridors are freezing and the overall cleanliness is questionable. Breakfast was rubbery and had no taste and was as if it was cooked a week earlier. Staff seemed uninterested. Will never ever return.

For the money you are paying for the room, you would expect a few things to work. The rooms are very basic and outdated, the tv is tiny, there is no minibar, no aircon, no working safe and the heating doesn't work. We arrived late on the coldest night of the year and our central heating wasn't working and they had put a portable heater in our room which had been on so long that the plug socket had burned and melted. We were tired and it was late, so we didn't ask to move. The next morning we woke up shivering, freezing cold to breakfast in our room which was awful. The toast was cold, coffee warm, scrambled agg was powdered, half a raw tomato, the list goes on and on. The night before the only food room service could serve was a ham sandwich. To be fair when we compained they fixed the central heating. They also put a new portable heater in our room. If you were paying holiday inn prices, fair enough but for a 4* hotel, which isn't cheap, it is shocking. On a final note, we think the hotel is living on a reputation it may have had a long time ago. On the plus side, the zoo is close, right next door and there is free parking.

Thanks to all the staff at Marwell Hotel, we had the most amazing wedding day.

The staff were fantastic with 60 guests to feed, the food was amazing and hot. All our friends & family commented on how wonderful it was. The staff could not be more helpful and made us feel like VIP's all day. This made our day even more magical.

The Wedding Co-Ordinator, Kelly was amazing, as was the venue. All our family and friends loved the venue and enjoyed our special day which could not have been accomplished without the staff at the hotel.

The Bridal Room was lovely and we were glad we stayed in the Hotel. Many of our friends and family also stayed at the hotel and loved the rooms and first class breakfast in the morning.

I am looking forward to our first anniversary when we will be booking back into the hotel for evening meal and overnight stay.

Visited in beggining of the new year. Second visit here on a discounted rate as the first visit was not uo to par. We had a great time. We booked the 2 night zoo package and it was great dinner and breakfast included with the children is best. Will return.