I am very surprised by this review as it contradicts the interaction I had with this guest during her tay. I would like to reply accordingly. 1. sorry for any delay answering the door I may have been on the phone or in the bathroom, it was certaily no longer than 1 minute and the porch is covered. 2. Guest asked for a ground floor room and early guests were not noisy during her stay. 3. Our beds are top quality and hav been rated 4 star by tourist board inspector. 4. point taken this has now been rectified. 5. an overseas guest caused a fuse to blow at 10.30 pm and I was unaware of this problem until the next morning, service bell is available to report any such problem . I did apologise to ll guesta at breakfast nd this lady sympathised and said she totally understood but did not want to disturb me. Sorry about the eggs but we would have been more than happy to replace them. All bread is either Kingsmill or Allinsons and all other breakfast produce is sourced locally. Decor has been highly praised by inspectors and is frequently complimented by guests. Lighting is by government approved low energy bulbs. Tissues are now provided in all rooms and servirttes have always been available fromm the buffet table. It is very difficult to please some people. We consider ourselves to be a high standard 4 star guest house and should not be compared to a 4 star hotel as thid lady seems to have expected. She obviously has high expectations having told me tht she was disapointed with a Michelin starred restaurant as she could cook better herself.