This is by far the worst hotel I have ever stayed in! I attended my friends wedding last summer and chose this due to location and a cheap price; big mistake.
On checkin the receptionist couldn't make eye contact, called me by a totally different name despite me telling her and her giving me my registration card! Payment was taken upfront which was fine but no information about the hotel was given at all. I was sent up to my room when suddenly a man in a suit came running up the stairs to find me. I was told they were about to put me in a dirty room and that I was moving. It was a little unprofessional but mistakes happen so I would much rather have been told than to find this out later! I was however dragged to the complete opposite end of the hotel with a very heavy suitcase. No offer of help despite going up and down 3 flights of stairs!
The hotel decor was hideous; very outdated and worn. Definately in need of modernisation! I dropped my luggage and shot off to the wedding.
When I returned at around midnight I noticed the state of the room. There was a ratty bedspread which was covered in bobbles and marks. The bedsheet was marked and the bath had pubic hairs in. It was so vile that I refused to use the bathroom and slept with every item of clothing I could find so I didnt have to touch anything!!
Breakfast was brought to my room the following morning; cereals were stale, toast was burnt yet cold (not even sure how that's possible), pastries were like rock and the tea was cold. No butter or spreads provided and it was awful. I just packed and left.
I wrote a very long letter of complaint to the manager and have still not had any kind of response months later. I would never return and cannot believe I had to spend money for this kind of experience!! Avoid at all costs.
- Highfield Hotel Southampton
