My stay at the hotel was not very pleasant to say the least. I stay in Southampton once a week and I have done for the last 2 years but unfortunately my normal B&B (The Mayfair, Landguard Road) was unavailable. I was on a course in Southampton and it was vital for me to have internet access. When I booked into the hotel I asked the gentleman (not the manager) if I would need a password for the wifi and he informed me that he didn't think so and if I had any problems to see the manager who had popped out for 30 mins. Whilst on the internet I lost the connection and to be honest it was a vital time I was in the process of emailing some very important work that was needed asap. I endeavoured to try and get a signal with no joy so I proceeded downstairs to find the manager. The reception was closed and I noticed that it closed at 9pm this was approx 915 pm. I came across a door which said PRIVATE on it so I assumed this must be the managers quarters. I knocked the door and got no response so I knocked again and still no joy, so I opened the door and did not place a foot over the threshold. I called HELLO and got no reply so I noticed directly to my right and in reach of my position without again crossing the threshold another door so I gentley tapped it and what a shock I got. The manager was on the phone and immediately pushed me whilst trying to close the main door shouting "GET OUT OF HERE THIS IS PRIVATE YOU CAN'T COME IN HERE". I was so taken aback but I exclaimed I only required an answer to a question and was told straight away that the internet had been switched off and then she changed her story to say that it was 24hrs and there must be a problem in the street as well as concluding that she was off duty and this was not her problem. I spoke to the manager the following morning and exclaimed that I was not in her quarters and she stated that it was PRIVATE that she was off duty and any problems I should have informed the owner who to my knowledge lives off the premises. I informed the manager that I would not be staying again and she said FINE. The breakfast in this place is awful the bacon looked like it had been run over by a truck and the chef did the cooking in a long sleeved fleece, very hygienic. The rooms and the whole hotel are in need of an update and the rooms are very dark and depressing.