Hotel was fine. Clean and comfortable. Beds are usually my problem. The mattress here was, I think, a memory foam one (didn't look). I had slight problems due to a bad hip but most people should find it comfortable. It certainly wasn't hard/firm. Breakfast was fine with the usual assortment of items. I wouldn't like to pay the full price of £13.95 for breakfast but if you pre-book it is half price.

I quite liked the toilet seperate from the bathroom but you did have to enter the bathroom to wash your hands. The room was clean and contained a couch. TV did not have subtitles so I couldn't use. The wifi in an executive room is free but you pay otherwise. The room has a good work desk in it.

The hotel seems ideally located and there are plenty of places to eat within walking distance. We visited the Maylower Theatre for a show and didn't use the car the whole time we were there. There is a big shopping centre closeby too.

A pleasant surprise, they got the bill right! It doesn't happen often these days when I visit hotels. Parking was extra. We paid £5.

All in all I would use again. We did get a bargain though. £51 per night in an executive room.

Customer service was excellent, IMPRESSIVE! Front desk and room service was so welcoming. Very clean and comfortable. However, the the swimming pool and gym entrance is exactly where the reception is. Which I find very inconvenient and very odd. No wonder I did not see anybody using the pool & gym our entire stay.