Booked for one night well in advance. Following day was going on to QM2 for our cruise. Needed a good nights sleep. Was woken to the loudest disco we had ever heard. We thoght the DJ was at the bottom of our bed, We rang reception and got the Deputy Manager who told us there was a function on in the function room directly under our room. Did we not know there was a function going to be on when we booked he asked. How the heck could we know. What on earth made them put us up in a rom over the disco. It should have been reserved for guests at the function. We were told we would get a refund. On checking out we asked for the refund but was told the manager would be in touch. 2 weeks later and after I have sent an email and still no refund. The breakfast was excellent so will pay for that but they should refund the room charge at least. And yes the hotel is run down but we found it clean and that is more important to us

Oh dear - a hotel in a prime position but so in need of serious refurbishment - very disappointing. On our arrival we had to wait till the lone receptionist finished a personal phone call then spent some time fiddling with an outdated booking system. Into a dirty, tiny lift - then into a corridor that has seen better days - and into a bedroom in a similar state.

The bar/restaurant has not been decorated in some time with chipped dark brown varnish, odd unmatched chairs and tables in the style of a down market pub. The evening food however was surprisingly good.

It is always a problem that the hotel rating system counts mainly on the quantity of service rather than the quality. In the real world this hotel would probably be in the 2 star catagory.

Booked two rooms at short notice, but at a reasonable price, with breakfast included in the room price. Spacious rooms and bathrooms. Beds very comfortable and clean. Very clean bathroom. The furniture a bit old and carpet dated and with stains. It needs a bit of upgrading. Overall though, clean, spacious and comfortable. Positive points also: very good breakfast and swimming pool, spa and sauna available. Downside: too noisy. Perhaps with the windows closed, not so bad. We couldn't sleep practically all night, due to the noise. Not the hotels fault per se, but Southampton night life. Traffic fast and noisy through the night. Three times police cars drove blasting the sirens, probably in pursuit of criminals. Twice somebody was being sick underneath our window, at the back of the hotel. Very unpleasant sounds in the early hours of the morning.

Having read some of the "bad" reviews for this hotel I was a little worried about a 2 day visit I was about to make with my Disabled Husband. From the moment we arrived until we left on Friday we could not have wished to have had more help and attention from the Staff and my worries were unfounded. Spending time with Family and Friends the only meals we had were breakfast which was First Class and again the Staff did everything to make sure that my Husband was looked after. The room was excellent, very clean and the bed was one of the most comfortable I have slept in for quite a while. I agree that the Hotel itself is a little "tired" and could do with a lick of paint in places but the Staff more than make up for this. Would definitely stay again.