I stayed at this hotel in July 2011. I had to book the single as they were fully booked and so was everywhere else. The single room B&b was £58.28 per night. The room had a single bed, desk, bed side table and ensuite shower. It is the smallest room I have ever stayed in. Although clean and tidy, it felt very claustrophobic. In the early morning, I put the do not disturb sign on the door and unfortunately did not turn the key fully. I was in the ensuite and the cleaner entered the room despite the sign and me having to shout do not come in a number of times. Later, I left the do not disturb notice on the door as I was only staying for 2 nights and I had left my laptop and some documentation on the desk as I had to dash out as my sister had been rushed into hospital. When I came back that evening, the room had been entered and tidied.
I complained to the owner about the morning episode who accused me of not putting the sign on the door the correct way. There was a complete denial that her staff may have invaded my privacy. Again I complained about the staff entering the room again to clean and ignoring the notice.
Overall, poor customer service, poor value for money, this tiny room should not be rented, owner arrogant beyond belief, breakfast okay, a grand name for a bog standard b&b, certainly not a hotel. I rarely stay in local hotels as the this is the standard you normally get, best to stick to the chain hotels that have a proper procedures for staff behaviour and minimum standards.
- Westfield Hall Portsmouth
- Westfield Hall Hotel Portsmouth
