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BEST WESTERN Royal Beach Hotel – reviews, photos

South Parade | St. Helen's Parade, Portsmouth PO4 ORN, England
Hotel amenities
BEST WESTERN Royal Beach Hotel
Ranked #14 of 39 hotels in Portsmouth
4.0 of 5 stars 187 Reviews
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187 reviews from our community

What travellers say about this hotel
  • Sea view(17)
  • Very friendly(5)
  • Car park(5)
  • Reception staff(3)
Traveller rating
    60
    60
    35
    21
    11
Only show reviews for Family (35) | Couples (63) | Business (32)
Date Rating
Bedford, England
Senior Contributor
36 reviews 36 reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
“unexpected pleasure, brilliant”
5 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

one regretably tags a hotel by its brand but this is an exception. Fantastic rooms, stunning views, attentive staff, and a restaurant quality in food and wine which exceeds the price tag. This hotel brings back british principals, english staff and the sense of client not only comes first, but is deserving of the highest service levels. This isnt the ritz, but neither is the price tag , so for 110 this is superb. This hotel has much it can teach the brand.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SteveDirect about BEST WESTERN Royal Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
6 February 2012
Thank you for your comments which are much appreciated I will pass on a copy of your review to the staff and Best Western! regards Chris Gilmore General Manager
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Bedfordshire
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“"Tired"- more "Worst Western" rather than "Best Western"”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

First problem, the car park is too small. The receptionist said I could park in the street-no thanks, I want my car to still have wheels and a radio in the morning. There's a large part of the hotel jutting out into the car park & taking up several potential spaces. I don't think it's guest rooms-it could be staff rooms or offices, but it would be best knocked down for parking spaces if possible. Finding your way into the car park is a challenge in itself if you haven't been there before.

Entering the hotel from the car park in the evening you are hit by the strong smell of cooked food, which seems to permeate throughout the entire ground floor. Reception staff were pretty indifferent. From the number of people in the bar/reception area I suspect this place is also used as a local by folk living nearby.

My room was a strange shape - very narrow and elongated, with a window at the pointy end, facing the sea. It was a windy night, and the window was rattling like the chains on Jacob Marley's ghost, so I had to wedge it with some paper. Unfortunately this left a gap through which blew a draft that was so strong I could have gone wind-surfing in the bath. However, the room was clean and warm, as was the en-suite. The internet didn't work. Rather than ask the staff I went out into the corridor, stood on a chair and rebooted the router myself (much quicker). It worked after that, albeit rather intermittently.

The room service food was definitely pub grub, but I wasn't too bothered as I was only there for a couple of nights, and the breakfast in the mornings was fine.

Overall, could be much better - needs a manager with a bit of gumption.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
6 February 2012
Thank you for the review, Having looked into your booking I can find no complaint with regard wind and noise issues from yourself durng your stay, we would have glady moved you in to a different room for your second night and I can only apologise for any inconvenience, The structure you describe is a function and conference suite so as a mangement we try and make full use of the space available but knocking it down would not be an option, with regard your room service, here at the hotel we provide a full range of dining options ranging from Fine dining to "pub Grub" as we cater to a wide range of guests, all options are available as room service, if you order a "burger and Chips" there is a limited amount we can do to make it look any different. As a final point thank you for an amusing account of your stay, Chris Gilmore General Manager
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London, United Kingdom
1 review
“Old Fanshioned values”
4 of 5 stars Reviewed 30 January 2012

What a little jewel only stayed for 2 nights but loved the place firstly a pat on the back for James on front desk so helpfull we had an upgrade free of charge the room a Seaview did not dissapoint old world charm with a modern twist all staff friendly but other than james i want high praise for Christina in the resturant service was exceptional my only little comment would be the CAR PARK but hey you c'nt have it all we will be back well done

Room Tip: Seaview rooms are fantastic huge comfortable bed and stunning views
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask doris31 about BEST WESTERN Royal Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
31 January 2012
I have passed a copy of your comments to James and Christina and both were delighted, we are exploring ways of improving the parking at the hotel watch this space, thank you, Chris Gilmore General Manager
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Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Worth a visit”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

Just returned from a weekend stay at Best Western Royal Beach. What a lovely weekend we had. The room was sooooo big - it was lovely. It was rather quaint the way the floor is slightly uneven. The view from the dual aspect windows was fantastic. Having breakfast sat in the room overlooking the sea was an extra treat. The bathroom was on the small size but adequate and very clean as was the whole room. The breakfast was lovely. There was a wide choice and plenty of it. The whole hotel was very clean and all the staff were very pleasant and friendly. We cannot wait to stay again.

Room Tip: Room 305-dual aspect windows
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Nicky W for Portsmouth
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GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
31 January 2012
Thank you for the very positive comments I will pass them on to all concerned, Chris Gilmore General manager
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Somerset
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Tired but friendly.”
3 of 5 stars Reviewed 22 January 2012

Second time I have stayed now for work. Rooms very big but sparsely furnished and very dimly lit. Staff friendly and helpful. Breakfast adequate but bacon and eggs lukewarm. All told a tired hotel that has seen better days.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Trom100 about BEST WESTERN Royal Beach Hotel
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GeneralManager99, General Manager at BEST WESTERN Royal Beach Hotel, responded to this review
31 January 2012
Thank you for your review, and the positive comments, eggs and bacon do lose there ideal temperature quite quickly and I have passed your comments on to the breakfast staff to look at ways of improving the same, Chris Gilmore General Manager.
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Additional Information about BEST WESTERN Royal Beach Hotel

  • Best Western Portsmouth
  • Portsmouth Best Western
Address: South Parade | St. Helen's Parade, Portsmouth PO4 ORN, England
Price range (per night):* INR5,433 - 8,794

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BEST WESTERN Royal Beach Hotel
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