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Etap Hotel Portsmouth – reviews, photos

4 Pompey Centre | Fratton Way, Portsmouth PO4 8SL, England
Hotel amenities
Etap Hotel Portsmouth
Ranked #19 of 39 hotels in Portsmouth
3.5 of 5 stars 220 Reviews
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220 reviews from our community

What travellers say about this hotel
  • Good value(8)
  • Very small(7)
  • Friendly and helpful(7)
  • Hot drink(6)
  • FREE parking(5)
  • Extra pillow(4)
  • Short walk(4)
  • Double beds(4)
  • Car park(4)
  • Clean room(4)
Traveller rating
    45
    81
    53
    19
    22
Only show reviews for Family (41) | Couples (90) | Business (26)
Date Rating
Posted by an Accorhotels.com traveller
1 review
2 helpful votes 2 helpful votes
“Etap Portsmouth”
3 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012
Thank you for taking the time to write a review about your recent visit to at Etap Hotel in Portsmouth. I’m pleased that you enjoyed your stay and we have noted your comments about the odour, which we have since addressed. Kind Regards,
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Posted by an Accorhotels.com traveller
Bristol, United Kingdom
1 review
“MUCH worse than a youth hostel”
1 of 5 stars Reviewed 21 January 2012

Pay £10 more and actually sleep through the night. We were woken up twice in the night with a fire alarm resulting in having 5 hours sleep and no water the next day. So couldnt flush the toilet, have a drink, clean our teeth or shower. HORRID!!!!

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012
Thank you for your comments. I can assure you the matter is being looked into. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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22 helpful votes 22 helpful votes
“Cheap but not cheerful!”
2 of 5 stars Reviewed 15 January 2012

Stayed for a weekend with friends and expected a basic hotel with no frills. The rooms are adequate but a bit like a youth hostel. On our last night the fire alarm went off at 2.15 am and then again at 6.15. This knocked out the lifts and all running water so no shower and no toilet. No apologies from staff who appeared to be temps. Shoddy.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by TimetoTravelon for Portsmouth
Ask TimetoTravelon about Etap Hotel Portsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012
Sorry to hear that you were disappointed with your experience of the hotel due to the fire alarm being activated by ither guests. I apologise for your disturbed nights sleep. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Top Contributor
55 reviews 55 reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
“Basic and very cheap”
3 of 5 stars Reviewed 12 January 2012

This hotel is right next to Portsmouth Football Club grounds which may be worth bearing in mind if there is a match on. Parking is mega limited especially as the local authority are building flats in what must have been the car park.

The room is tiny but functional. There is no where to eat locally except fast food outlets. Too basic for me but amazing value. Ideally placed if you have an early ferry to catch but I didn't feel safe in the area and was worried about the car.

Breakfast is optional but cheap and perfectly okay. Snacks and drinks can be bought from reception as can a selection of toiletries. Reception staff were efficent and friendly.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Ron999 for Portsmouth
Ask Ron999 about Etap Hotel Portsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012
Thnak you very much for posting your thoughts on here. I hope to welcome you back to Etap Portsmouth again. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Stonehouse, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Local eating options very poor”
3 of 5 stars Reviewed 6 January 2012
2
people found this review helpful

Not a straightforward short drive to ferry terminal.
Parking limited and not easy to find when arriving after dark.
Nowhere nearby to get a quality meal - MacDonalds, KFC & Subway no substitute for food!
Staff very friendly & helpful.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012
Thank you for your feedback, I hope to welcome you back to the Hotel in the near future where my team will be able to suggest some local restaurants which you may be able enjoy. There is also free unlimited car parking at the B&Q store opposite. Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Etap Hotel Portsmouth

  • Etap Portsmouth
Address: 4 Pompey Centre | Fratton Way, Portsmouth PO4 8SL, England
Price range (per night):* INR3,081 - 4,369

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