I went into the Duke of Buckingham to enquire about a room for when my parents came to see me for 3 days. My dad is disabled so I asked to see the rooms and asked for a ground floor on with space in the bathroom. When my parents arrived after a 5 hour drive they were out in the garage which had no wardrobe, no room to move and a bathroom my dad could not possibly use. The person who had shown me round and taken my details had 'forgotten' to write it in the book. I was absolutely disgusted. I complained and they said they had a guest who had not checked in who they could swop rooms with but this room was up a steep flight of steps. After talking to the people who run this place both in person and over the phone they still could not take the correct booking and not my dad has no choice but to try to get up some stairs so that he can at least use the bathroom and with one leg he will struggle. I am totally disgusted at this service. The place doesn't serve food yet and the drinks are also overpriced. The rooms are generally nice and the ones in the cottage have just been refurbished but the garage is an awful place to out people I have no idea why they refurbished it. If you go here sent them an email to confirm your requirements and geta room in the cottage.
