we arrived as a party of 6 adults and 5 children after a walk at nearby Sudeley , in need of lunch and a drink. Lulled into this pub by a roaring fire, cosy setting etc. Were informed the place was quiet as end of season and limited menu available, which was finee as we only wanted soup or a sandwich. What a joke! One family in the party got their food an hour before the rest of us, the waiter kept coming with food we hadn't ordered,the they had run out of baguettes, a childs' menu was a slice of bread cut in half with some cheese in it, half the food we ordered didn't arrive. When the manager was called for, the chap who owned the place said he wasn't in charge and blamed the inexperience of the kitchen staff!!!!!! The last meal that arrived(having already been sent back as it was not what was ordered) looked like they had raided a childs school lunch box, apiece of thin sliced white bread with chicken in it! No finesse, no style and certainly not cheap!!!!!
Will never go there again. would not recommend in a million years to anybody and suggest a total overhaul of staff and management
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 January 2011
After a full review of this incident, the guest only actually order half of the food they expected, when the correct food was taken out they had changed their mind but had forgotten to notify the staff. This confused the waiter as he trusted that the guests knew what they had ordered. I’m sorry you didn’t enjoy your stay,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC