We went there for a two night stay with a function included on Saturday evening. Friday evening stayed in and had a Bar meal, OK only, but very expensive. After a hiccup in the hotel booking (by the hotel!) room was very small for the price, other rooms were twice the size for the same price, all room/en suite lights fused out at gone midnight after function, but were fixed reasonably quickly, also the hot water ran out when having a bath in the evening. The function room was not very warm, service excellent, however food was served on cold plates/bowls, e.g. sample, soup was luke warm! portions were small, meal was not cheap! Front Desk was not the most welcoming and a bit haphazard.
The hotel has a lovely location, is a beautiful building with some very nice cottages attached to the rear, it advertises itself to be far better than it actually is, the management and catering staff need a real shake up and then it has the potential to be a really good hotel to stay at and have a function. We are large group and financially very good for the hotel, but will be go back next year, I am not too sure?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 February 2012
Thank you for your review. I was very interested to read your comments as it is fairly unusual to recieve feedback from guests who have stayed as part of a large group. I appreciate your positive comments with regard to your general feeling about the hotel and the service from my hard-working staff. I will definitely pass your observations on to them. Your advice to other travellers with regard to rooms is sensible,as the variety of rooms available both in the main building and in the grounds give plenty of choice for all types of requirements. Your comments about the temperature of food served to you have been discussed with our Head Chef who will give this area of service more focus, so thank you for highlighting that.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC