This review has no place here at all as the reviewer did not stay with us..

The reviewer claims in the review to have stayed with us in January but this simply was not the case and is not truthful. The BUYAGIFT voucher is a promotional voucher offer 2 nights for 1 valid until April and our listing on the BUYAGIFT website clearly showed excluded dates - all Saturdays, Valentines, Bank Holidays etc. Despite this many callers fail to read these restrictions. Our contract with BUYAGIFT clearly allows us to limit availability at any time in the contract period and the most obvious ones are listed earlier. We allocated a limited number of rooms to this promotion by month, a larger number in January and February and a smaller number in March and April. as the revenue we receive barely covers our direct costs, though of course we do hope that guests will use our restaurant. We were staggered when we started to receive what has turned out to be hundreds of calls at all times of day and night including six calls on Christmas Day about this specific voucher. Our initial allocations for March and April were quickly used up and once that happened we started to suggest that guests may wish to call about 8 days ahead of the dates they were interested in as we may be able to let a further room at short notice. After reading this review I really regret doing that and should simply have said that we could accept no more bookings using this particular voucher.

I cannot be certain about this specific enquiry though I think it related to Valentines week which is also half term and for this week we had no availability as it is usually very busy.

The terms of this voucher require a guest to let it be known that they plan to book using the voucher before asking about availability. This client by their own admission did not do that. Our rooms are priced at a number of rates and not all of these can be covered by redeeming this particular this voucher, had the client made it clear at the begining then the process that the voucher was involved then all would have been smoother and my suggestion to call 8 days ahead on the chance that we could let a room that week is now regretted with the guest response.

In the end we have accepted a very large number of bookings using this particular voucher and have already had a good number of guests visit us using these in December and to date in January.