Me and my husband booked this hotel by Superbreak.com, We checked in at 2 pm. NO booking for us! The receptionist did her job very well, she told us no booking from travel agent (Super break mistake) but they had rooms available for us after that we went to the room BUT not double room same as we booked the room is twin again mistake. My husband went down for this and he came back very quickly with the key for a new room and we have been upgraded. The new room was very nice, bigger, charming, new but the double bed was made from single beds and just put together!! My husband said he didn't want to go down and change the room agian, so we kept the room (we were only staying 2 nights) But we were very happy with the room I just wondered why theycouldn't have a double matress.
Just would like to say thank you to the reception who was working in those days, you did your job so well, the restaurent team worked excellently (I am a fussy about food but they made me very happy)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Thank you for your comments and feedback, and my apologies about the ‘unexpected’ arrival here at The Fleece at Cirencester. Having spoken with Superbreaks, I am pleased to say we have now resolved the issues which we causing issues with reservations reaching us here at the hotel.
We have a number of beds in the hotel that can be either a twin or a double, which allows us the flexibility for all our guests needs, I wish you had mentioned something to us, as it is a very simple process to do, and we could have given you a double bed to enjoy.
I was pleased to hear the team showed you the true hospitality we offer every day, and hope we can welcome you back to the hotel sometime soon.
Best regards
Rebecca Smith, Manager at The Fleece and all the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC