Stayed here 9th Oct. on a 'catch-up' weekend with an old friend. Friendly welcome; the owners speeded up preparing my room as I was early, and they greeted my friend by name when she arrived having realised who she was - a small point, I know, but little things matter. Pleasant room; a small single, perfectly adequate for my requirements, ie. somewhere clean and comfortable to sleep, but one in which I would be not spending much time. It was clean and cheerfully decorated. If I had to find fault it was a little noisy from passing traffic, but to be fair, it was by the road and I did have the window ajar, so partly my fault. (Also, the owners cannot be expected to stop the traffic!!) Our evening meal was fine - nothing special, pub grub, but again, perfectly acceptable. If we had wanted anything more exotic we could easily have gone elsewhere, we stayed in for convenience. We sat in the dining room long after other guests had left, and then again in the bar, but were not made to feel in the way. Breakfast was again of a perfectly good quality (apart from the sausage, which could do with an upgrade). Finally, the owners had even gone to the trouble of pre-splitting the bill for food/wine etc so we didn't have to try to work it out for ourselves. All in all, a very nice stay; nothing fancy or flash, but the personal service and friendly, helpful approach should be adopted by some of the hotels with much higher rankings. Often 4* does not mean service with a smile or even being helpful. We thoroughly enjoyed our stay.

This is a very comfortable, clean and welcoming hotel. Check in went smoothly, the room was perfect. We had an evening meal which was excellent and the breakfast the following morning was faultless too. Will definitely be staying again.

This is our third visit to this hotel in less than a year, and this is our Chillout Retreat when we want to get away for a weekend. We always receive a very warm welcome and have just arrived home after indulging in another two nights with fabulous food which gives quantity and quality at it's best. Thank you to the young chef that they have on board! The service that we receive from the owners is excellent and we cannot fault anything at all. A Truly relaxing stay with everything that you could wish for. A superbly clean and comfortable room with a really comfy bed. I would just say to anyone try this hotel - you wll not be disappointed!

This is a really comfortable hotel, and was a pleasure to stay in. Compared with lots of other places I have stayed, it had a really nice feel to it. The rooms are tastefully decorated, very clean and a reasonable size. The facilities are good, including free wi-fi in the bedrooms. I found the owners very friendly and helpful, so I was surprised to read the comments about poor customer service from other guests. The breakfast was delicious. i would certainly stay here again and would recommend it.

It is right on the outskirts of Cheltenham, so has lovely views out to the countryside but you would need transport to get into the centre of town.