Just had a lovely 2 day mini moon in the charming Elizabethan room I would highly recommend this lovely Hotel for its great food and lovely calm old world feel not to mention being steeped in history .

The hotel has a lovely atmosphere and is full of character and parking around the back.The bar is very cosy with a large fireplace and there are 2 good sitting rooms for residents.Our Bedroom was a lovely size with fireplace and a four poster bed everything was clean and fresh.The restaurant was excellent good service and a good choice of food we took coffee in the lounge which finished the night of well.The next morning we had breakfast which again was very good we could not fault this hotel

We recently returned from a week long visit to the Mermaid, where we now go annually. As always, it was a delightful experience. We were especially pleased to discover that our usual room had a brand new bathroom that is just lovely. Apparently the owners are in the process of replacing all of the sinks/tubs etc. throughout the building, and doing a very nice job of it.

While we were there, my husband became quite ill and required transporation to the hospital in Hastings. The night porter was most helpful in arranging this and the owner called the hospital to check on us and offered to send a car to return us to the hotel. Everyone was very kind and supportive. The staff, as always, were efficient in every detail, as well as pleasant and helpful. We were especially charmed by Sean and Patrick in the pub and by Sam, whose love of the place is contagious. The meals were uniformly excellent. All in all, the Mermaid never disappoints; but this time, with special needs, we were especially grateful to be staying there and feeling we were among friends. We have been there as a young couple, then with children, also with aged parents, and now as seniors ourselves. On every occasion, we have been treated with great kindness and have always found the staff willing to help with any requirements. In short, we love the place and people there.

We would like to thank you all so much for making our stay so special.
In particular to the chef for attending to my wife's dietary requirements which included making a tasty gluten free loaf (not easy to achieve) an ensuring that there was plenty of flexibility in the cooking process which left far more choice than is usual when we eat out.

We also thank you for the thoughtfulness in accommodating the youngest member of our party by providing the monitor, cot and high chair.

We always feel that the Mermaid is a special place with your friendliness and attention to detail, which all in all makes it a wonderful relaxing place to be.