I booked this place in June, through Booking.com. We got a good deal on the superior room. We were only staying for one night, down for a friend’s birthday. My husband works on Saturdays, but we managed to leave at 4pm, giving us that little bit extra time, hence booking the superior room. During the afternoon, my husband rang just to confirm that we did have the SR, he was told yes.
We arrived at 6pm, had to wait quite a while for somebody to come and let us in. Whilst in the hall, waiting to be booked in, my husband mentioned again, the SR, then the lady, who spoke broken English, was mumbling & saying sorry there had been a mix up, I was trying to establish what mix up & then she told us that the only room available was a twin bedded room, although very upset, we agreed to see it. She took us down to an annex bit & into one of two extensions. Not only was the room twin bedded, it was so small & had no outside windows, as the way into the room was through the bathroom & was so humid in there. I was so very upset, which she could see, she offered to ring round to find alternative accommodation, bur for one night & already wasting so much precious time, we had no choice but to stay, she knocked £15 off of the bill, but that really was not the point. We had to open the sky lights in the bathroom to try and cool the room.
They had heated roof pool & a Jacuzzi in the bathroom, which might have been nice in other circumstances.
She offered a discount on the SR should we return.
Really not likely
My husband was a bit sceptical & just had a feelling that this was going to happen, that is why he rang in the afternoon. Funny he was proved right.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC