Stayed at the Guest house for a weekend, room was nice, didn't order breakfast as we wanted to make the most of the town. The owners gave us a parking permit on arrival, saying that it would run out in the morning, so all we needed to do was to go to a nearby car park at 9am (which we had to pay for). They said we could park in front of the guest house on Sunday and gave us another token, but we were given a parking ticket...
We strongly believe it was not the 1st time this had happened to customers as the landlady wrote a letter on our behalf, blatantly lying about the reason why we parked there...
This experience left us with a very bitter after taste, which is the reason why we would NOT recommend the Guest house!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 August 2011
Firstly thank you for the kind comment that you thought our rooms were nice but sorry to read that your experience has left a bitter after taste due to the parking regulations. The Senlac is located in the centre of town and like any other town centre it is difficult to park without paying for parking. Out off courtesy we PAY for overnight parking vouchers for a car park in the next road and give them to our guests COMPLIMENTRY so guests have no hassles with parking. On arrival all guests are given directions to the car park in the next road.
In the last year I do not recall any of our guests informing us that they had been given a ticket during their stay so am quite confused about this review. However I do recall one guest getting a ticket a few years ago because they had parked in the Permit Holders Only section of the road (which is free parking between 8pm – 9am) and then not moving their car at 9.00am in the morning to the car park as instructed. Out of kindness I did offer to help the guest by writing to the council to explain that the guest was not from this area, therefore had not understood the parking restrictions even though they had been explained.
It’s a shame that this guest has now decided to write a poor rated review focusing on the experience of the parking ticket rather than our accommodation which I thought was the main reason for Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC