This was our 2nd stay at Urban House. On both occasions we felt we got good value for money and it suited our purposes perfectly - that is a comfortable, quiet, clean, reasonably priced base for a short visit to Brighton. As an extra to all this the decor is attractive and the staff are welcoming and helpful. For example I forgot to pack body lotion and was expecting some to be provided with the other Elemis bath stuff. I asked the gentleman on reception if he had some. Half an hour later a bottle of Bulgari lotion was brought up to the room. He could just as easily have said "No".
We were given a lovely room - 12 - with a view of the sea and the end of the pier. It had a balcony and a four poster bed. The pillows and other bedding were really nice. The hotel is well located, only a few minutes walk into town and in the centre of Kemptown. We have stayed at Drake's before and although that is fantastic, the price difference is huge. We will have cause to visit Brighton again several times and I see no reason why we won't be planning to stay at Urban House at those times.

Very expensive for what it is. Bed very uncomfortable, pillows so bad that I ended up needing physio on my neck! Room clean but lacked attention to detail such as no mirror over dressing table and very small bath towels. TV remote did not work. Carpets in hall and stairs very stained.Breakfast passable but uninspiring. The only really plus point is it's location and view from the front bedrooms.

I didn't stay in the hotel but hope it is better than the spa experience. I visited in December with a friend for a treat and whilst the staff were lovely the experience was much more Fawlty Towers than their website depicts.
If you are looking for a relaxing time I would recommend paying a bit more and booking elsewhere. Thermal suite? Steam room that can fit 3 (circa 1970) and a cold sauna. Relaxation room? 2 loungers and a broken radiator so a bit too chilly to relax. Towels smelt musty, but had to put up with it as it was so cold in the relaxation room. Shower tepid and door broken, no toiletries. If you move from the lounger to the shower you can be seen by guests coming in and out of the front door. In fact, if the front door was open, you could be seen in your cossie by people in the street. Massage was fine but you can do better in a standard chain hotel for overall experience and it will be cleaner. The place looks nothing like the website.

I stayed here in October 2011 and the staff were so friendly and welcoming. The continental breakfast was lovely. Yes the furniture is a bit old but it was very clean. I had a wonderful massage in the spa and would recommend the hotel to anybody. I have stayed in many places in Brighton and I have booked this same place again for November 2011.