About one and a half ago, I booked one room for 3 nights. My flight was scheduled to arrive at about 17.15 at Gatwick. But it left with a 2 hour delay. And as it is usually the case with UK flights at this time of the year that students fly there by hundreds, there was more delay waiting to collect my bag at the airport. When I turned on my mobile I saw someone had called from Amblecliff, As we all know mobiles are off on board. When I called them back there was only the telephone machine saying they were not available and in case someone wanted to make a reservation they should visit their site. I took a taxi . The hotel was dark and closed and nobody was there waiting for me, nobody had left a key for me next door, no matter the fact I had paid the 1st night as a deposit. On their site they refer that check in is up to 6pm, in which case they shouldn't accept guests travelling on flights scheduled to arrive in the evening, as delays in flights are typical. It is a suable case.
