This B&B is ok but after my experience, I wouldn't stay again. I booked through laterooms and after reading reviews about experiences with booking confusion, I contacted the hotel to ensure they had received my booking. They had and I enquired about parking and I was told, yes there will be space and that I was allocated bay 9. During my journey down, I received a text message to say that bay 9 was unavailable, but I could use bay 2 if I had a small car as the space was tight. I explained that my car wasn't small and was given the option of either bay 2 or bay 8. On arrival, the "bays" were actually garage entrances on the opposite side of the street of the B&B. The off street parking is not ideal and is very tight, there are only a couple of spaces allocated to the B&B and they are tightly packed in. Bay 8 had a car in it and after very slowly manouvering my car into bay 2, I realised I would not be able to get out of my car as I couldn't open my door and I was preventing the owners of the other 2 cars either side from accessing their cars! I text back to say there was a problem and a member of staff came out to explain I could have bay8, as it was their car and they were about to leave. I carefully parked up alongside the awkwardly placed skip in bay 9 and entered the B&B. The 3 staff members left the B&B after the senior lady pointed to which room I was in and explained quickly how the key code for the front door worked.
My room was on the ground floor. In the room there was complimentary chocolates, peanuts and even a small bottle of wine, which was a lovely touch. Also hot chocolate on offer as an alternative to tea and coffee and plenty of towels including flannels and bathrobes. The bedroom was large but the 'en suite' seemed to be a converted storage cupboard with a toilet and a shower in it. There is not enough room in there to get undressed or dry off after a shower . There didn't seem to be any airing or ventilation system in place, so after I used the shower, it smelt a bit damp. The sink was in the bedroom which was different. The room was nice, but could do with a bit of TLC. The majority of the room was clean, the shower could have done with a rinse, and the toilet was in need of a good bleaching, the tv remote and table could have done with a wipe and on inspection of the bed linen there were several hairs (head hairs) in the bedding after I pulled back the sheets. At this point I would have normally complained but after a 10 hour work day and there being no staff on premises, I decided to just ignore it (Staff are not on the premises after working hours, although there is a phone in the hallway if you need assistance). The room had an iron, ironing board, wardrobe, chairs and a small table. There was a tv but only 5 channels (bit of a shock!) and a dvd player. I tried to use the iron to iron my trousers for my meeting the next day and it leaked water all over my trouser leg. I ended up just using the steam function to hope that the creases would drop. After I had finished steaming my clothes, I noticed the cord was damaged and wires were bare, which was a bit alarming, but I alerted staff to this when I checked out the next day.
The bed was a wrought iron bed which I am not used to and it was really squeaky, which kept waking me up as I moved in my sleep. Another problem was that whenever my neighbouring guest used any bathroom facility, tap, toilet or shower, it sounded like the water was running down the wall of the bedroom I was staying in. Also being on the bottom floor, next to the front door, there was quite a bit of human traffic, entering and leaving the premises.
Unfortunately after being woken early from bathroom activity from the next room, I had hoped breakfast would make this experience a little more positive, but I was wrong. The 3 morning staff were not the same people that I had met when I arrived the night before. I ordered coffee with my breakfast and was given a cafetiere, pouring the coffee revealed the ground coffee was flowing through. I showed this to the girl who was serving me, she apologised and brought me the same pot but with new coffee. Again the same problem, so I showed her and asked if she could bring me the pot without plunging it, to see if this would help. I got the same pot again and it didn't help, the cafetiere wasn't working properly and I just skipped the coffee, decided I would make an instant one in my room after breakfast before I checked out. Breakfast arrived and both pieces of bacon had hard gristle almost bone in it, I picked around this. When I cut the sausage it was hot on the outside but was only just warm at the centre, which instantly put me off. As I was away on business and had a meeting I did not have the time to send breakfast back and ask for things to be re-cooked. As I was returning to my room to quickly make a coffee and get my things together to check out I was asked by a girl on reception if I had parked my car in bay 8. I said yes and she said that another guest (stood next to her) had reserved it. I explained that when I arrived at 8.45pm the night before I was given this space by staff who were leaving. The guest had parked his car on the street and had been given a permit for a nights parking. The reception girl then asked if I could move my car so that he could put his car in the space. I explained that I would be leaving within 30mins and if I moved she would need to give me a permit to park on the street, to which she said she would do. I explained that if the guest already had a permit, he could stay there until I left then he could have the space, rather than giving me a new permit to park on the street so the guest could park in bay 8. I was extremely confused as to how this situation occurred as permits could only be issued by staff and if there had been a problem with parking when the permit had been issued, why had it not been addresssed then?! The guest was also leaving that morning, and after a discussion with him, he explained he was told to park in bay 2 or bay 8, which was the same information that I had been given via text on my trip down but he couldn't fit into 2 and bay 8 had a car in it. It felt a bit like a sketch from fawlty towers, but the guest seemed to be getting quite upset that he didn't have a parking bay. It turns out that the permit he had was about to expire and the reception staff couldn't find the permits to re-issue him one. I pointed out to the reception staff that even if I moved we would have the same problem as I did not have a permit. She asked if I could wait as she had phoned for the manager to come and find the permits. I said to the guest that I would quickly pack my things and check out asap as there had clearly been some confusion about parking. As I was packing my car ready to leave, the 3 staff from the night before appeared and the senior lady asked if I was leaving, to which I said yes, I got a reply, 'ok' and then she disappeared inside the B&B and I left.
I chose this B&B for £85 after looking at premier inns which were bordering the £100 mark. In retrospect, I wish I had paid the extra £15 to have suitable car parking, a bathroom I could get into and staff on hand for any issues I encountered. It could quite easily have been 'one of those days' for the hotel and their staff and I was just unlucky to have encountered it but it really felt disorganised and a bit thrown together.
The seafront is a short 5-10 min walk away, on the way is a 24 hour petrol station & Co-op. There was a chinese takeaway, some pubs and a fish &chip/burger/kebab takeaway within 10 mins walk, although you are not allowed to bring takeaway food into your B&B room.
Room Tip: Ensure you have a small car, ask for a room with a bath and arrive before 6pm so staff are on hand i...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC