My boyfriend and I had arranged with some friends to stay in brighton for the weekend, and we had booked to stay at westbourne hotel. We had booked for 2 rooms and when we got there the manager had told us that we only booked 1 even though we had shown her the e-mail to show what we had booked. She did however book us in for another room at another hotel round the cornor and said she would pay the extra. We then asked for 2 parking permits for the car for the saturday and sunday, on saturday we went to the car and saw we had a parking fine! we couldnt understand why untill we showed the hotel manager and said she forgot to scratch out the year, but then turned it round on us saying that because we came so later friday night she was rushed! She then advised to take the ticket off the car but keep the fine on show which we done and went back to the car later that evening to see we had ANOTHER fine! We went back to see the lady and she couldnt understand why, and then realised it was because she told us to take it off show! But she did say if the appel didnt go through that she would pay for both fines.
I had seen the room that our friends we're staying in and it was nothing like the pictures! it was small and dark with a shower in the room! Not even enough room for a decent bath room!
The breakfast was very good and was always offered more toast and orange juice. But overall I wouldn't go back and wouldnt pay what was charged for the room. Staff could be more friendly towards guests and not make them feel unwelcomed!
