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Gullivers Hotel – reviews, photos

12a New Steine, Brighton BN2 1PB, England
Hotel amenities
Gullivers Hotel
Ranked #42 of 104 Brighton B&B and Inns
4.0 of 5 stars 111 Reviews
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111 reviews from our community

    Trip type
Traveller rating
    45
    38
    12
    13
    3
Date Rating
London
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“The Worst Welcome Ever”
3 of 5 stars Reviewed 14 February 2012

Booked Gullivers on the morning of arrival on their own web booking for, stating that I would be there at 2pm (they have an option on the form to put your estimated time of arrival). Managed to park the car nearby, it was a cold damp day, but the car had been nice and warm so walked to the hotel in just a shirt. Rang the bell and someone came on the intercom asking my name. Gave my name and told to wait. Asked my name again and told to wait. Asked to spell my name and told to wait. Asked to spell my name again and told to wait - by which time I was freezing and said this over the intercom, but asked my name again and told to wait. So I fetched my coat and put that on. Then told to walk down to the hotel two doors down and let in. Asked my name again and in the end I showed them the confirmation email on my phone. The guy then said that he had seen my booking, rifled through some papers and found it, then sent back with a woman to the first hotel and let in.
The room was small and basic but the internet price was good, I would have been devastated if I had paid the full double room price (for single occupancy).
The waitress at breakfast was hassled, everyone seemed to have turned up at the same time, but with only a one hour slot to serve breakfast it seems likely that there will be a breakfast rush! But it has to be said the waitress was lovely, and coped extremely well and was always smiling, and the breakfast was good.
I probably would stay again, but I was mightily disappointed by the welcome, knowing it to be such a cold damp day I could at least have been let in to the lobby. First impressions count!

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herve Guyat, Manager at Gullivers Hotel, responded to this review
20 February 2012
Dear Guest,

I read with dismay your comments with regards the delayed welcome you received at our help, that was not helped on this occasion by the awful weather that hit that week.

We have had some issues with regards our intercom system, which are maintenance team are actioning, and I am sorry that a member of staff did not come sooner to greet you. I have spoken to the General Manager with regards this and I can assure guests that this will not happen again.

Dispite this bad start, and am pleased to read that you enjoyed your stay with us and would stay again. I do hope you give us this opportunity and we look forward to your return.
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Stockholm, Sweden
Senior Contributor
21 reviews 21 reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
“Small room with noisy sewer pipes”
3 of 5 stars Reviewed 19 January 2012

Stayed two nights at this average B&B situated near the pier. Nice full english breakfest with cereals served in the basement. The room was small and the bathroom had a sloppy carpet. The beds were too soft with think blankets which forced us to sleep with open windows. There were noisy sewer pipes just outside the window, thank god for my earplugs.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Herve Guyat, Manager at Gullivers Hotel, responded to this review
2 February 2012
Dear Guest,

I was disappointed to read your review of the room you stayed in. As an older Georgian Building all our rooms are of differing size and style, but we do endeavour to ensure all rooms are to the highest standards. It appears this was not the case on this occasion for which I apologise and our Management team are aware of your comments so that it can be rectified for any future guests.

On a positive note I am glad you enjoed our breakfast and do hope that you would choose to stay with us again to show you what we can do for our guests.
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Dublin, Ireland
Reviewer
4 reviews 4 reviews
“What a disappointment !”
2 of 5 stars Reviewed 1 December 2011

My daughter and I researched this hotel on Trip Advisor and even though we thought it expensive.....£214.50 for a twin room with breakfast for 2 nights ( bearing in mind that it was off- season), the reviews were so good we thought we would treat ourselves.
When we arrived we were told that we were staying in the sister hotel called The New Stein 2 doors down.I thought this rather odd and should have been explained at the time of booking. Perhaps the hotels are under the same ownership, I don't know but it was still not where we had booked.
2 doors down and we were shown to a twin room on the ground floor right beside the front door. I did ask if there was another room available as I was not happy. I was told by the proprietor that there were no other rooms (this despite a vacancies sign hanging in the window all the time we were there), however, the room had a very high level of soundproofing.
Long story short, the room was noisy. Not only could we hear all the comings and goings in the hall, on the stairs and outside on the pavement but could also hear everything from the next door room in our bathroom....I mean literally everything! The step outside our window was the smoking area of preference and we could smell the smoke in our room. The beds were not very comfortable and the duvets were too small.
The hotel itself was ok, very clean but with little or no atmosphere.....such a shame in such a beautiful old building. The breakfast was good, except for terrible coffee, and the waiting staff were pleasant. If we had been staying for longer than 2 nights we would have booked out.

Room Tip: Go elsewhere
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  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Herve Guyat, Manager at Gullivers Hotel, responded to this review
6 December 2011
Dear Guest,

Thank you for your review and I am sorry you did not find the accommodation to your satisfaction. We do own and operate both the New Steine & Gulliver's Hotels, located just next door to each other, and this should have been explained on arrival. The New Steine Hotel is a 5* Highly Commended property by the AA and the room you were upgraded to was a much larger twin that the original one you had booked - we always ensure that, should we have to move guests, we give them the same or better standard - all facilities are identical between the properties.

It is unfortunate that the basis of your complaint apears to be the noise, and that this appears to have affected the overall experience with ourselves. As an older Gerogian Building with Sash Windows, we are unable to fit double glazing, however we have taken your comments on board and our proprietor is looking at ways to section off the doorway outside this room, currently used for access, so as to avoid any future complaints.

I do hope you wish to stay with us again so that we can show you the experience you should have had with us.
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Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Joe&Mags "Lovelly stay and value for money" Oct 2011”
4 of 5 stars Reviewed 4 November 2011

My wife and I stayed for the week while visiting Brighton. We booked online well in advance of our trip and got an excellent deal which included breakfast. Hotel is in a great location and handy for all the town has to offer. Small and friendly hotel and the staff are very attentive and
eager to help. Room decor was very nice and beds were comfortable, towels were changed every day, shower cubicle was a little bit small but adequate. Good choice on the breakfast menu, can't really find fault on anything during our stay. Would definitely go back.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmarthen, Wales, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“fab, friendly and value for money oct 2011”
5 of 5 stars Reviewed 24 October 2011

I recently stayed with a friend of mine for a conference and booked via late deals so had the room including breakfast for £65 as it was weekdays.

We arrived very late but were bowled over by our welcome. The hotel was nice and warm and although our room was right at the top, it was spotlessly clean with the most luxurious fluffy towels and really nice toiletries. Stephan was really friendly and knowledgeable about the local entertainment and nothing was too much trouble the whole time we were there. The room was very nicely decorated and had nice little touches.

Was lovely that breakfast was available until 1o am and was very impressed they had a veggie alternative.

could not fault it at all. staff very friendly and extremely hard working. well done!

mandy

Room Tip: if you have mobility issues, ask for ground floor as the rooms at the top are quite a trek on steep...
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Gullivers Hotel

12a New Steine, Brighton BN2 1PB, England
Price range (per night):* INR4,257 - 10,362

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