We stayed a couple of years ago and enjoyed a warm welcome from the guys who ran the hotel. They produced an excellent cooked breakfast and were wonderful hosts. Now there is a poor quality cold buffet breakfast which was not even ready at 8 am. There were stale rolls and the milk was off. We had to wait while more milk was bought but it made me wonder whether the fruit juice was OK. I don't think I have ever walked away from a hotel breakfast before! I did complain to the management but I received no reply.
We had paid a deposit for the room and there was confusion on arrival about the balance. It seemed that someone had taken the balance just before we arrived and without contacting us first to confirm which credit card. Usually a hotel will take the balance after contacting you or on arrival.
Such a shame - 2 years ago this place was wonderful.

We had a lovely stay at the Royal Pavilion Town House the staff were lovely and one even gave my grandaughter a lovely hat. It would have been helpful to know that there were so many stairs and also that the management had changed overnight and, hence, there were no cooked breakfasts. Also we upgraded on of our rooms and I think it would have done wonders for customer service not to charge us the fifteen pounds for this. Otherwise the hotel was absolutely lovely expecially the staff.

Loved it. We stayed in the Beijing room for three nights, very opulent. Excellent for shopping as it's five minutes away. Crisp clean linen, Large bathroom with temperamental jacuzzi.
Enough breakfast to keep us full till mid afternoon. If we can afford it we would definitely stay again.

We specifically booked a Delux Room, and upon arrival told by owner that room was no longer available - offered a standard room, and upon inspection it was small & shabby with no view. We declined the room, and she then told us that we would have to pay a cancellation charge - UNBELIEVABLE as she in effect had cancelled our room and not the other way round. I spoke to Booking.com and they said that as an act of goodwill then she shouldn't charge us, but it was up to her. She was rude, didn't care that she had let us down, and then proceeded to charge us a total of £100. We then left the hotel very upset, having not even used the hotel and £100 been taken out of my account. I have never had this happen to me before, and It has left me feeling very angry that someone should be able to take money from my account without my permission and have no consience about the fact that they have upset us so much by cancelling our room then charging us £100 for doing so.