Booked this hotel for two nights fri 28 Oct- 30 oct 2011 for a weekend trip to Brighton.
The hotel was along walk from the station, after being told by a member of staff that it was within walking distance.
First impressions of the Imperial from the outside were, looked nice. That soon changed when we walked towards reception.
The staff seemed more interested in looking at the computer screen then us.
We told them that we had a twin booked for the weekend, yet when we went to the room it was a double room.
After informing the young lady behind about the error she inform us that she will check for another room, without apologising
After about 10 mins she gave us another room.
As I entered the room the first thing I saw were unmade beds and a dirty room.
I again went back down to reception and told the young lady about the room. Again no apology was given
She seemed more interested at looking at her computer screen then us.
She informed me that she could get housekeeping to separate the double bed in the first room but it would take 30 mins,
I asked why this could not be done before we checked in, but was ignored. I then asked if the bar was open to be told yes, but no offer was given to show me where the bar was, when I did find the bar, I found it unstaffed and went back to reception as ask for a member of staff to attend the bar.
The young lady informed me that she would be a few mins as she was busy doing nothing.
I waited 15 mins and still she was busy doing nothing, so I again asked her if she was serving, at that point the manageress said she would serve us.
I explained my problems I had with the hotel but was informed that the hotel had under gone a new staff intake, lol why do hotels always use that excuse.
Finally we went up to the room and after unpacking checked around, there were about 4 double electric wall sockets, but only one seemed to work as the plugs would not fit.
The windows looked like they had never been cleaned as there was a thick patch of bird muck.
When I complained to reception the staff did not seem to understand, did not look at me, all they seem interested in was looking at the pc screen, I really wanted to know what was so interesting on that screen but did not want to confuse the busy hard working staff, that was a joke btw.
As 2 of us were staying in the room we asked for another key in case we returned at different times, we were informed that the hotel only had one key but the night staff would let us in.
We returned at different times and when I returned I asked to b let into my room , but was told that my mate was already in there as the key was not there, I know but its 4am and he is sleeping, after a few mumbles to himself he finally told me to wait outside my room where he would follow me to open it.
Could it get worse I thought to myself as I went to bed, yeah at 8:26am a knock on the door from housekeeping, as I opened the door all I got was sorry but no explanation as to why she had knocked.
When I returned on the sat night again I was met with the attitude, after asking to be let in my room.
On the Sunday at 8:15 again I was woken up by housekeeping asking me what time I was checking out. I did say I thought check out was after 10am yes she said and walked off.
At this point I just wanted to get out of there and get home.
On check out again I was not really looked at, nor was I asked if I enjoyed my stay.
Our weekend was spoilt just because of lack of service staff who did not understand English and a very dirty room.
I would never stay in this dump again, would not mind if it was cheap but £80 for 2 night room only per person is a little high for a dump in hove not Brighton