Stayed here with my daughter last weekend. On arrival, the friendly receptionist gave us a complimentary upgrade to an executive room with sea view. The reception area is well looked after and is in keeping with the age of the hotel, sweeping staircase & chandeliers, a very warm entrance.Our room was spotless and appeared to have been completely refurbished, individual heating controls for the radiators which is a must, the usual flat screen tv, what looked like a new powerful hairdryer and the bathroom was stocked with a basket of toiletries. We ate in the restaurant both nights, the food was outstanding (compliments to the chef) such a shame as both nights there were only a few tables taken, must be a bit disheartening for the kitchen staff who obviously take such pride in the presentation and cooking of the food. The restaurant waiter in the evening was very friendly & efficient, one evening I asked if it was possible to have the dessert that I had had the previous night even though it wasn't on the menu, he said it would be no problem and promptly sorted it. We found the staff friendly and very helpful at all times. Cannot understand the negative reviews about this hotel, after seeing a few mercure hotels, this one is by far the best!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Dear HertsWrights
Wow! What a great review – thank you!
Whilst we are not the newest Mercure Hotel – (there was Hotel here in 1827!) we are proud of the heritage of this grand building and I’m pleased that you enjoyed your time with us.
Even more encouraging is your feedback regarding the service received which is our highest priority for all our valued customers.
Please let us know if you’re thinking of coming back to Brighton – we’d love to welcome you back again.
Kind regards
Matthew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC