I booked a deluxe sea view room with King bed through Hotels.com website.  Unfortunately it was neither deluxe nor a king bed, not a proper hotel king bed.

The furniture seemed okay and coordinated and serviceable and except for huge rips in the armchair!  Why did they bother leaving the chair in the room?

Went straight back to reception and spoke to the Reservations Manager who told me the room was deluxe because it was a larger room (? Seemed a Normal size double to me) and that the bed itself should have been advertised as a double not a King. I emailed the booking to her as requested. As for the ripped chair she said it must have been the last guests and the hotel were not made aware of it as yet.  Interestingly, you will see a review on here in November also mentioning the ripped chair in the same first floor deluxe sea view room!!!

Had a very uncomfortable night as the springs could be felt through mattress so just could not stay the further night booked and checked out.  The reservations manager spoke to me and changed from saying the bed should have been advertised as a double to... She measured a similar bed which was a king size! I asked for refund for 2nd night because of the poor night and she told me they couldn't refund as I had paid Hotels.com not them.  You will notice a similar theme for people who could not spend another night there.

I contacted Hotels.com who phoned the hotel to see if they were willing to refund the second night under the circumstances which they refused.  Hotels.com had to make the grand gesture and refunded instead, which was gratefully accepted... But shouldn't the Hotel take responsibility?

Staff very friendly and helpful, but on arrival we were shown our room which was supposed to be Superior and was very small and dark, so I went back to the reception and we were offered another room, which was larger and lighter, and we got upgraded to a superior de-luxe sea view room wich was lovely and newley decorated.
The hotel is in a fantastic location right on the front and it is clean, as the manager pointed out, it is a three star hotel and is not pretending to be anything else.
A pleasant stay, ok for a night or so, would we go back, only in the superior deluxe room.
Bed was ultracomfortable, and the breakfast was excellent.

For me the location was key to my stay here, it was very good value, I had the breakfast on my last day the rest of the week I walked into town for a good coffee shop (well worth the walk)
I had room 410 it was ok a good size and bright warm clean (ish)
Bed was ok Wi-Fi was a bit hit or miss but ok.

Overall I would say this was a fair value for money hotel, I was travelling solo, I would not have stayed here with wife and daughter, however for me on my own it was ok.

Free Parking on the seafront from 6pm to 9am and £1.20 for the hour £2.40 two hours £3.00 3 hours £4.00 4 hours and £9.00 for 7 hours however if you park on the seafront 150 yards east towards Hove its £4.00 for 7 hours!

I would be happy to stay here again on my own

The Staff were very nice, the reception staff were friendly and helpful, the chambermaid who cleaned my room was very thorough and always ready with a smile

Andy
www.rooms36.co.uk

A revisit to this hotel after a three year gap. We always ask for a quiet room and the helpful receptionist said that we had been upgraded to a quieter area of the hotel. The family room that we were put in was very large and overlooked a side road. Unfortunately, while this attempt to help us was probably in good faith, the behaviour of the people in the room above served to styme our attempts ot sleep. As has been reported, there is no noise insulation in this hotel so a good nights sleep is russian roulette. the people in the group room upstairs were obviously going clubbing and had a good party before setting out with what sounded like a bed bouncing gymnastics competition involving heavy dismounts. The finals were then concluded between 2 and 3am when our nerves snapped and calls had to be made to reception to try and end the antics.

Obviously, its very hard to make up for a lost nights sleep but this was the fault of the fabric of the hotel rather than anything else. The good points were - comfortable beds, effective wifi, clean large bathroom with very quickly filling bath. We also approved of the wall mounted soap and shampoo - so much less wasteful than the little bottles. Breakfast was fine although the tea was like dishwater - in the UK there is simply no excuse for poor tea. The reception staff were helpful and pleasant so no problems there. It's quite a quirky hotel and good value for money - which is probably why it attracts hen nights etc. If you do get a quiet room (as we did three years ago) it can provide a pleasant stay.