We already knew about the scaffolding around the outside of the building so that was no surprise. Again, this hotel had revolving doors which makes it difficult with large suitcases. Check-in isn't available until 3pm which is a bit inconvenient but they are happy to hold your luggage... For a price that is!
Once we were allowed in the room, we opened the room and were engulfed with paint fumes. To our surprise, we turned over a pillow which had paint or plaster all over it. The bedroom part had obviously been redecorated but the bathroom... Oh my god! It was dirty and the sink was broken in several places. There was a bath which had chips in it. While trying to change the water settings to the shower, the water leaked from the base of the taps and struggled to get out through the shower head. The water went from hot to cold and merely drizzled on you. The maintenance man was going to visit our room once we had left and we were told that it should be fixed now. To our despair, it was no better.
The reception staff were friendly apart from one particular young man (who I will not name) who didn't care if we were there or not. When I had to ask a few questions, he sighed and rolled his eyes. I asked him where the nearest laundromat was and he simply replied "I don't know." I got one of the brochures from the reception desk for a laundromat and asked him if this was the best one to go to and again his reply was "I don't know, I don't use any."
The outside noise flows through the room but this cannot be helped. But you could hear everything that was happening in the other rooms. And I mean EVERYTHING. Earplugs fix that problem though.
Location, this hotel is fantastic. Near the train station and you can see the pier and walk to it and The Lanes.
The money we paid was not worth the room one single bit.
It was a roof over our heads for three nights, nothing more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you for your comments regarding your recent stay. I'd like to take this opportunity to respond to the comments you've made and correct where appropriate.
The revolving door is necessary due to our fantastic location right on Brighton seafront, which not only comes with spectacular views, but also means we are subjected to the harsh elements of a seafront property in Brighton. Any other type of door wouldn't not stand up to these conditions. We recognise that guests travelling with larger suitcases may have difficulty managing the door, and for those that do not attempt this semi-impossible task and enquire at reception we direct them to a side door which can be opened on a request basis. This information is also displayed outside the hotel.
For guests reading your review who may become under the impression we charge an extortionate amount for holding guests luggage this is simply not true. We charge the extremely modest amount of £1 per bag which is donated to the NSPCC, which would have been explained to you at the time. We find that the majority of our guests when faced with the choice of either carrying luggage around Brighton until they are able to check in or donating £1 to charity to be free from carrying their bags choose the latter.
I've spoken with my housekeeper regarding the pillow and have been informed that it was not paint or plaster but toothpaste. As the rooms are thoroughly checked by our housekeeper on a daily basis the presence of this on the pillow when you entered the room cannot be explained. I can only apologise for this being in the state to which you claim. Also regarding the cleanliness of the bathroom and the problems you experienced with your shower I must apologise again that we were unable to rectify this during your stay, but I would also like to point out that should guest inform reception of their discomfort regarding the cleanliness of their room this would be dealt with immediately by the Duty Manager. We take the satisfaction of our guests very seriously and don't like to think of our guests being unhappy in their room without notifying us.
It would be helpful for us, and for other guests if you could name the employee who was not helpful so they can be dealt with accordingly. Although I would expect my staff to be more helpful in the first instance, we would not expect our staff to make comment, or advise guests on the suitability of a service if they have no experience of using themselves. However, I would still expect my staff to do everything they can to assist guests where ever possible.
Once again I'd like to apologise for any discomfort you may have experienced during your stay and thank you for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC