Customer service from 'gent' on reception was downright rude, it is not acceptable to shout at guests and reduce them to tears!. Hotel needs a complete refurb. old, tatty, smelly. Breakfast ingredients were as cheap as possible, thank god I didnt stay there for any other meal, it was not possible to order a simple pot of coffee, dining room was like a school canteen, staff looked miserable. Bedroom was freezing despite the air conditioning being on constantly for the 48 hour period. On the plus side, room was serviced well, clean linen, hoovered etc but old ill fitting furniture, mouldy seal around the bath, shower curtain rail hanging off ceiling, crack in the bath surround that had been gummed up with mastic. Guess what..... this was a upgraded disabled room as it had a jacuzzi! I would NEVER go again
- Royal Albion Hotel
- Royal Albion Hotel Brighton
