We went to The Grand as a party of seven for a special occasion on Saturday. Our first disappointment was to be seated in the King's Restaurant as opposed to being in the Victoria lounge, bar and terrace. The atmosphere was soulless and it was clear the restaurant had been greedy in terms of accepting more bookings when it simply would not have been able to accommodate. The King's Restaurant is very tired-looking. Had we been told where we would be seated at the time of booking, we would have gone somewhere else.
We ordered one afternoon tea per person and as we could not eat it all, we asked for take-away - not unreasonable if you are paying £25 or so per person. There were about ten slim sandwiches, six scones and lots of butter-cream and many mini-cakes leftover. Alas, when we got home, we noted that they had decided not to pack the sandwiches and the cream! Given what the name of the hotel is supposed to inspire - we found this level of service very disappointing and we will be taking our custom elsewhere next time.
The only plus side of the experience is the quality of the food itself and the portion. Make sure you eat it all there though...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 February 2012
Thank you for your review on Trip Advisor following your visit to The Grand for afternoon tea
We are very proud of our afternoon tea and it is fair to say that it is popular. I am sorry that you were disappointed with the location of your table. Given the size of your party I can only assume we took the decision to seat you in our restaurant terrace.
In terms of the confusion relating to you taking away food at the end of your tea, again I am very sorry that this wasn't done properly. My only comment would be that, if there were risky perishable food items such as dairy products (egg, mayonnaise, cream etc..), we would not normally recommend or allow these to be taken for consumption later on for obvious reasons. However I am sorry that this was clearly not communicated to you at the time
In summary I am sorry that you have gone away disappointed so much so that you felt compelled to write your feelings on TA. As such I would very much appreciate it if we could correspond again separately. In doing so I am sure I can restore your faith in our Hotel . Perhaps you would be so kind as to get in touch with me direct using the address on our web site.
I look forward to hearing from you
Kind regards
Andrew Mosley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC