great food , free bar from 6 till 9 for 99 quid 3 nights 3 rd feb 2 coach tours, been on a few but this is the best ever john , and babs blackpool

We arrived after a long coach ride, tired and in need of a wash and brush up only to find our room was filthy, the bathroom so dirty I could not bring myself to use it. When I complained the reception staff said would get it "recleaned". The dining room was no better, the food was cold, inedible and very basic (reminded me of bad school dinners). All in all a horrible place with surly, rude and badly trained staff. We will never go there again.

I booked this hotel online; myself and my partner have stayed both here and the roundhouse for many years and wanted to return here for our anniversary... we wished we hadn't. Our last visit to this hotel a couple of years ago was a great experience, however things have changed. We arrived at the hotel after a 4 hour drive and the car park was full. We eventually found a side road to park down and made our way into the hotel. The reception was clean and looked as though it had been refurbished. After checking in things started to go wrong. Myself and my partner both of slight stature, along with one small case and a rucksack attempted to get into the smallest lift with no avail so used the stairs. Not a huge problem for us as we are fairly fit and were only on the first floor, however those less fit and on a higher floor would have had a problem. We got to our room. Where do I start? The room was filthy, stank of smoke. I ventured into the bathroom - this was covered in mould. There was a hair on the toilet seat, the glasses covered in toothpaste and the shower mat was black and orange with mould??! Back into the bedroom the windows were in such bad repair that you could hear everything going on outside. The whole room looked like it hadn't seen a lick of paint for year’s holes in the wall and chipped skirting boards. To be honest we wouldn’t have minded if the room was just tatty and dated however it was dirty and I had the feeling that using the shower would have actually have made me more dirty.
We decided that we weren't going to stay here more really for hygiene reasons. I went down to the reception and informed the nice man on reception, who didn't offer me another room, just a refund so I accepted this and we made alternative accommodation arrangements.
All negatives are about the hotel and NOT the staff - both the staff members I encountered were helpful and understanding. Will never stay in a Britannia Hotel again.

Just returned, hotel a bit tired. Very friendly staff. Breakfast good but evening meal awful.Heating not working in bedroom although plug in heater provided, but no heating in bathroom, not good when -2 outside!!